WashU IT End User Services is developing and actively training our staff to provide service excellence. We have just released a new training module that discusses the importance of fulfilling our promise to our customers concerning timeframes for resolving incidents within our established Service Level Agreements (SLA). SLAs are a documented agreement between a service provider […]
Category: News & Events
ONE.WUSTL Webinar: A New Way to Experience WashU Services and Systems
Submitted by Tahnee Alves Ayala Pereira WashU IT is launching a new user interface for ONE.WUSTL, a portal that gives the university community a quick and easy shortcut to access hundreds of services and systems. Join the WashU IT OCM team for a “ONE.WUSTL: Search, Click, Done!” webinar session this September and find out how […]
Required Maintenance for Kramer VIA Wireless Presentation Devices
WashU IT has been made aware of a required maintenance for multiple Kramer VIA Wireless Presentation Devices throughout both the Medical and Danforth campuses.These are the devices which allow you to wirelessly share your laptop or device screen on room monitors and/or through room projectors via WiFi networks. As a result, some of the Kramer VIA […]
At-a-Glance Team Documents
Additional team-focused IT at-a-glance documents are here. They’re an introduction for new and existing IT staff who want to learn about WashU IT, quick references about services each team provides, background about how to request work, information about team leadership, and how to view active work different teams have on their docket. This content will […]
Enterprise Applications Accomplishments – September 2022
Submitted by Ramalakshmi Gopalakrishnan Domain Project Title Project Summary Project Team Implementation Date WUSM EA-12330 Floater Insurance – Error on Creating Billing Period and Journal export file There are two issues with Floater Insurance: 1) Error on creating Billing Period/Modify Billing Period2) Generate Journal should have last day of Billing Period as the value beneath […]
Securing the Wired Network on the WUSM Campus
WashU IT and WUSM ITSS have began implementing the preparatory step of securing the wired network on the WUSM campus, a process called Network Access Control (NAC). Network Access Control (NAC) will allow us to secure the wired network in a manner similar to the WUSM-Secure wireless network, which requires your WUSTL Key credentials. This […]
What’s Happening in EUS: New Machine Model Testing in WashU IT Quality Assurance
As technology advances, older computer models are no longer produced and replaced by newer models featuring new technology. There is a need for End User Services, specifically The WashU IT Depot, to update the computers and docks it offers based on the new models offered by Dell and Apple. Before the Depot adds the new […]
Enterprise Applications (EA) Accomplishments – August 2022
Submitted by Abyssinia Asfaw Domain Project Title Project Summary Project Team Implementation Date Enabling Apps EA-8858 – CC-1899 -PAC – Replace Timelink Application Project Project to replace the current timeclocks due to them utilizing outdated software that is out of support. Phase 1 on 8/8 (Kemper Art Museum – Room 116, Danforth University Center Alumni […]
Sunday, August 28: EPIC Quarterly Update
The EPIC1 team and Washington University Information Technology will perform the quarterly EPIC upgrade on Sunday, August 28, between 2:00am and 4:00am. Temporarily Unavailable Customization Options The below listed common workflow customization options of EPIC will be temporarily unavailable from Friday, August 26, at 5:00pm, until the end of the upgrade on Sunday, August 28, at […]
August 18th: Vendor Planning and Negotiations Training with ClearEdge
Submitted by Ron Dinning Do you engage with vendors as part of your job? Would you like the chance to develop stronger communication skills and specific techniques for more effectively working with them? Join us on August 18th from 2:00 PM to 3:00 PM CT for ClearEdge’s Planning and Negotiations Training! Grounded in ClearEdge’s Leverage […]