Category: News & Events

Unleash the power of collaboration with Monday.Com

WashU IT is excited to announce the addition of Monday.com to its portfolio of work management platforms.  Monday.com is here to transform the way you work, making Mondays and every other day of the week more efficient, collaborative, and enjoyable.  Monday.com is a powerful collaborative work management platform which provides task-driven workspaces to enable users […]

What’s Happening in EUS: Quality Assurance (QA) introduces Jira Connection in ServiceNow

ServiceNow’s integration with Jira allows organizations to oversee both IT service management and software development workflows within a unified platform. On January 4th, the EUS Quality Assurance (QA) testing team introduced a new catalog item in ServiceNow. This catalog item is seamlessly integrated with Jira, streamlining the QA testing process. A new tab, “Jira Connection,” […]

Coming soon to WUIT Systems Support 

Beginning this month, ServiceNow & Legacy ServiceNow access requests will be transferred from WashU IT Enterprise Applications to Systems Support.  WashU IT Systems Support is not only the Tier 1 Helpdesk for Workday, Learn@Work, Wustl Key’s, and Duo 2FA issues, but also provides access for applications such as Research Management System, DocuSign, One.WUSTL.edu Publisher, ADIS: […]

Message from the CIO: Celebrating innovation in the New Year 

Welcome to the new year! I hope that each of you were able to enjoy some time this holiday season to connect with others and that you  feel recharged.   As we look toward the next 12 months, Iʼm confident that 2024 will undoubtedly be a year filled with innovation, collaboration, and success.   Each day of every […]

OCIO ImpacT Spotlight: New video highlights IT ImpacT efforts 

WashU IT’s Strategic Plan, ImpacT, aims to enhance decision-making by leveraging data through literacy, analytics, quality, and accessibility. Over four years, we’ll advance technology to boost WashU’s competitive edge and transform how we teach, learn, and innovate.   Russell Sharp and Amy Walter from the Office of the Chief Information Officer present “Innovate & Secure: The […]

A Glimpse into the Future: ServiceNow Next Experience Coming Soon 

WashU IT is thrilled to bring you some exciting news that will take the ITIL user and business stakeholder experience with ServiceNow to new heights in February 2024.  We understand the vital role that high-efficiency platforms and user-friendly interfaces play in IT daily workflows. That is why we are delighted to introduce the ServiceNow Next […]

Important update for those getting new mobile devices this holiday season 

For those getting a new cellphone this holiday season, you can now include your Duo Mobile app in iCloud and Android cloud backups. This will make the transition to your new device much simpler.   The Duo Mobile app settings were recently updated, allowing you to include Duo Mobile in cloud backups, streamlining the process of […]

Message from the CIO: Travel Season Safety Tips to Know

The holiday travel season is here, and I want to make sure you are aware of some resources that are available to keep WashU information, as well as your personal information, safe. Traveling introduces security risks. Those risks can be mitigated through advanced planning and preparation. If you are traveling internationally, please visit the Trip Registration […]

Research Data Center Tours hosted by WashU IT enhance the student experience 

Thanks to recent tours of the Research Data Center on the Medical School campus, nearly 40 WashU students from an infrastructure architecture class had a valuable practical learning experience.   The student tours were led by Craig Hager, Senior Director of Information Technology, and Tim Flynn, IT Critical Infrastructure Technician III.  Saeed Akbani, Professor of Practice […]