We are thrilled to announce the launch of the Student Data Program at Washington University in St. Louis! This initiative, led by the WashU IT Data & Analytics team in collaboration with key university partners, is designed to bring student-related data from a variety of source systems into the WashU Data Warehouse, offering a comprehensive […]
Category: News & Events
Tuition assistance helps WashU IT employees plan for the future
WashU offers many ways for employees to benefit from tuition assistance programs. Pursing available WashU degrees can help you and your dependents build your career, expand your prospects, and plan for the future. Qualified full-time employees who have met necessary service requirements can benefit from university assistance to complete degree programs. The benefit available to […]
Our future is shaped by our past: Recognizing years of service
Several employees marked anniversaries this month. Whether celebrating 1 year or 25, WashU IT employees are devoted to the success of the institution and their colleagues, and delivering a superior customer experience. Congratulations to those celebrating milestone work anniversaries, and thank you for all you do to support ImpacT, our IT Strategic Plan, each other, […]
May 1: Customer Relationship Management (CRM) Training launched
The Customer Relationship Management (CRM) training that was mentioned in the April 16 Tuesday Tech Newsletter launched on May 1. The training is designed to equip IT support staff with the necessary skills to effectively assess and enhance customer satisfaction. The CRM training is an interactive session that includes: Required annually for End User Services […]
Enterprise Applications (EA): Qualtrics for Sensitive Data Has Launched
Qualtrics for Sensitive Data has officially launched. Here are the top 4 things to know about this new tool: Visit the Qualtrics product page for updates about either of these Qualtrics brands.
Strengthening Customer Support: WashU IT CRM Team
The WashU IT Customer Relationship Management (CRM) Team provides exceptional customer support by building strong relationships and facilitating effective communication. “We are your partners in ensuring that your needs are met, and your feedback is heard. Our role is to act as the bridge between you and IT, advocating for your concerns and working to […]
Onward and Upward: Elevating Collaboration with our Atlassian Cloud Voyage
The Atlassian Cloud Migration Project team has reached the milestone of retiring the on-premises Confluence and Jira applications, along with their associated servers. While retirement planning began 2 years earlier, core project activities officially began in October of 2022 as the team began to gather requirements and learn the features and functionality unique to the Atlassian […]
Planview ServiceNow Request Form
WashU IT is pleased to introduce the Planview Administrative Requests ServiceNow request form for Planview related issues, requests, and questions. Simply select the Type of request from the drop down menu and enter the details in the Please describe your request field. Exception: New License Requests Have Questions? Submit a Planview Administrative Request or visit the Planview resources webpage.
One.WUSTL Unveils a Fresh New Look!
On Wednesday, April 24th, an upgrade to One.WUSTL.edu changed the look of the application you use daily. No worries though: functionality will remain the same. You can still access hundreds of university services and systems anywhere, anytime and sign in to save your favorites for easy reference. The changes are small but noticeable: If you’re […]
March IT All Hands recording and materials now available
The meeting recording and the presentation materials from the March IT All Hands meeting are now available for review. If you were unable to attend last month’s meeting, or if you just want a recap, please explore the materials from the last meeting, or any of the past meetings from the last several years.