Construction at 4480 is completed, and two new office spaces (Rooms 2547 and 2548) are available for reservation in the building. The new shared office spaces are located on the 2nd floor of 4480 Clayton and can be reserved by managers through Outlook at their convenience. Additionally, lockers are available on the 2nd floor […]
Category: Maintenance
November 20: DUO 2FA Changes
The DUO Two-Factor Authentication (DUO 2FA) system will be changed on November 20 to enhance the university’s information security posture. This change will impact all systems and services which require DUO 2FA. Why is DUO 2FA Changing? The current standard DUO 2FA authentication methods, DUO Push and Call Me, prompt us to approve login attempts by […]
Privileged Access Management (PAM): PM Guard to be Retired – User Action Requested
As part of our Privileged Access Management (PAM) cybersecurity strategy, WashU IT is implementing CyberArk, a patented vault technology used for managing and recording both credential storage and remote desktop access. As part of this plan, WashU IT will migrate its Identity Access Management (IAM) security tool from PMGuard to CyberArk. PMGuard will then be […]
What’s Happening in EUS: In the WashU IT QA Lab – Windows 11
The WashU IT Quality Assurance Lab (QA) has begun testing Windows 11 and task sequence 2.2. The new task sequence will give techs the choice to install Windows 11 or Windows 10, since not all computers will be capable of running Windows 11. To ensure computers, software, and policies work as expected, new operating systems […]
Required Maintenance for Kramer VIA Wireless Presentation Devices
WashU IT has been made aware of a required maintenance for multiple Kramer VIA Wireless Presentation Devices throughout both the Medical and Danforth campuses.These are the devices which allow you to wirelessly share your laptop or device screen on room monitors and/or through room projectors via WiFi networks. As a result, some of the Kramer VIA […]
Securing the Wired Network on the WUSM Campus
WashU IT and WUSM ITSS have began implementing the preparatory step of securing the wired network on the WUSM campus, a process called Network Access Control (NAC). Network Access Control (NAC) will allow us to secure the wired network in a manner similar to the WUSM-Secure wireless network, which requires your WUSTL Key credentials. This […]
November 7: Planned Network Maintenance in the South 40
Washington University Information Technology will upgrade the network servicing the South 40 on November 7. This will cause the Network, Phone, WashU WiFi, and remote access to devices located on the South 40 to be unavailable on November 7, for approximately 10-15 minutes per building, between Midnight and 5:00am. Have questions? Email us, referencing CHG0038289.
September 10: ServiceNow Upgrades
Washington University Information Technology will update both instances of ServiceNow, wustl.service-now.com and wusm.service-now.com, on September 10, between 5:00pm and 10:00pm. While ServiceNow conducts rolling upgrades across multiple data centers to eliminate downtime, you may experience minor performance degradation during the maintenance window. Have questions? Email us, referencing CHG0037218. We appreciate your patience as we enhance our services.Visit our Status Page for the current status and planned maintenance of […]
June 3: One.wustl.edu Maintenance
The One.Wustl vendor will perform routine maintenance, providing feature enhancements and bug fixes, on June 3 at 4:00 am. No service interruption is anticipated.
February 11: Confluence Maintenance
Washington University Information Technology and Atlassian, the Confluence Vendor, will perform maintenance on Confluence on February 11 to fix an issue with image displays within saved pages. This maintenance will cause Confluence to be unavailable on February 11, between 5:00pm and 9:00pm. Have questions? Email or call us, referencing CHG0033669.For urgent issues, please call us at (314) 933-3333. We appreciate your patience as we enhance our services.Visit our Status […]