Effective Monday, February 13th, WashU IT Systems and Procedures will be renamed to WashU IT Systems Support. “The name WashU IT Systems Support better aligns with the specialized phone support we provide for applications such as Workday, ADIS, RMS, and Learn@Work,” says Lisa Jordan, Assistant Director End User Services, Service Desk. Systems Support’s functions will remain […]
Category: ITIL
February 23: ITIL V4 Foundation Training & Exam Update
ITIL v4 Foundation Training We recently sent a survey to WashU IT employees who have not completed the ITIL v4 Foundation training to assist us with aligning our future training offerings with employees’ availability. Once a schedule is determined, we will send an update to resource managers and email the employees who have not completed […]
ITIL v4 Foundation Certification Exam
If you completed a 2-day or 3-day ITIL v4 Foundation training class, you are eligible for the WashU IT-funded ITIL v4 Foundation certification exam. We encourage you to take advantage of this opportunity to obtain the certification if you have not done so. Our exam vouchers will expire on February 24, 2021. If you intend […]
June 16 – ITIL v4 Foundation Training Reminder
As a reminder, WashU IT staff will attend IT Service Management training to improve our service delivery. Contractors/Student Workers Contractors and student workers should watch the 40-minute LinkedIn Learning ITIL Foundation 4 First Look video. Employees Employees are required to complete a 2-day ITIL v4 Foundation course and then take the WashU IT-funded certification exam. […]