We are pleased to announce an update to ServiceNow for the Request Short Description field designed to improve the customer experience. Fulfillers can now edit the Short Description field on Request items similar to the Short Description field on Tasks. This allows us to provide better descriptions on item requests for your team view, for […]
Category: IT Staff News
Announcing New WashU IT Templates and Branding Resources
We are excited to share new, visually striking, and streamlined WashU IT templates. These resources are now available for everyone within our organization to use. Whether you are looking to create a presentation, report, meeting agenda, or letter, there is a template for that. The new templates are an initiative of the WashU IT Brand […]
Person of ImpacT: Recognizing Alesya Bernatskaya, Program Director for WashU IT’s CyBear Secure Program
A Leader in Cybersecurity Transformation At the heart of WashU’s cybersecurity transformation is a dedicated team of professionals guided by the vision of strong leadership across WashU IT and supported by Chief Information Security Officer (CISO) Chris Shull. Among them is Alesya Bernatskaya, Program Director for the CyBear Secure Program, whose role as a facilitator has helped drive […]
Research Computing Update: Compute2 Cluster Advances
WashU IT Research Infrastructure Services (RIS) is actively working on the delivery, installation, and configuration of hardware from each vendor. This is crucial in ensuring the cluster infrastructure meets Compute2’s highest performance, security, and reliability standards. The RIS team has completed each vendor’s delivery, installation, and configuration of hardware and are working on configuring the new SLURM job […]
The Capacity Management Corner: New Resources Announcement
New Resource Pages for Project & Program Managers and Resource Managers The Capacity Management team is thrilled to announce the launch of two new resource pages designed to support our community of Project & Program Managers, as well as our Resource Managers. These resource pages are tailored to provide you with the knowledge and tools […]
Microsoft Outlook external email banner to boost security
WashU IT has introduced an external email banner for Microsoft Outlook to boost security and prevent account compromises by highlighting emails from outside the university. The external email banner went into production on February 8th, with changes visible within 48 hours. This update affects Microsoft Outlook on Windows, MacOS, iOS, Android, and Web. Other clients […]
New Cognos Basics Training Available
Data Management & Analytics is excited to announce that a new e-learning module, Cognos Basics, is available in Learn@Work. This all-new module references the latest version of the Cognos Analytics tool and replaces the older Cognos Basics module.
Helping You Navigate WashU IT
Continuing our promise to provide seamless, accessible and transparent IT support and services to the university, WashU IT is excited to introduce the End User Experience (EUX) initiative. This team provides a centralized entrance for our stakeholders and customers so that, together, we can help you better navigate the world of IT. Within EUX, we’ve […]
Feedback Request: Salesforce Enterprise License Exploration
Resource Management is in the beginning phase of working with several campus partners on exploring an enterprise license with Salesforce. If your area already works with Salesforce or would like to in the future, please email Alexis Nugent at a.nugent@wustl.edu.
Introducing Box AI: A powerful new AI tool for faculty, staff, and students
WashU faculty, staff, and students now have access to Box AI, an innovative new tool that integrates generative artificial intelligence directly into the Box cloud storage platform. Whether drafting reports, analyzing research data, or managing large volumes of content, Box AI can help streamline workflow, enhance productivity, and provide deeper insights into stored documents. Box AI is already […]