Last Saturday, in a proactive move to keep up to date on skills and ensure compliance, the Student Technology Services (STS) department organized additional training sessions for student staff from both STS and Tech Den. The focus of these sessions was to equip students with the knowledge and skills required to navigate the newly updated […]
Category: IT Staff News
Coming soon to WUIT Systems Support
Beginning this month, ServiceNow & Legacy ServiceNow access requests will be transferred from WashU IT Enterprise Applications to Systems Support. WashU IT Systems Support is not only the Tier 1 Helpdesk for Workday, Learn@Work, Wustl Key’s, and Duo 2FA issues, but also provides access for applications such as Research Management System, DocuSign, One.WUSTL.edu Publisher, ADIS: […]
Message from the CIO: Celebrating innovation in the New Year
Welcome to the new year! I hope that each of you were able to enjoy some time this holiday season to connect with others and that you feel recharged. As we look toward the next 12 months, Iʼm confident that 2024 will undoubtedly be a year filled with innovation, collaboration, and success. Each day of every […]
OCIO ImpacT Spotlight: New video highlights IT ImpacT efforts
WashU IT’s Strategic Plan, ImpacT, aims to enhance decision-making by leveraging data through literacy, analytics, quality, and accessibility. Over four years, we’ll advance technology to boost WashU’s competitive edge and transform how we teach, learn, and innovate. Russell Sharp and Amy Walter from the Office of the Chief Information Officer present “Innovate & Secure: The […]
A Glimpse into the Future: ServiceNow Next Experience Coming Soon
WashU IT is thrilled to bring you some exciting news that will take the ITIL user and business stakeholder experience with ServiceNow to new heights in February 2024. We understand the vital role that high-efficiency platforms and user-friendly interfaces play in IT daily workflows. That is why we are delighted to introduce the ServiceNow Next […]
Important update for those getting new mobile devices this holiday season
For those getting a new cellphone this holiday season, you can now include your Duo Mobile app in iCloud and Android cloud backups. This will make the transition to your new device much simpler. The Duo Mobile app settings were recently updated, allowing you to include Duo Mobile in cloud backups, streamlining the process of […]
Washington University ChatGPT Beta is Now Available
WashU IT and the WashU Digital Intelligence & Innovation Accelerator partnered to launch the new gpt.wustl.edu, a secure WashU ChatGPT Beta sandbox that allows the use of sensitive data and intellectual property, including information protected under HIPAA and FERPA. The tool is accessible to anyone with a Washington University affiliation through a WUSTL Key login and addresses the immediate […]
Message from the CIO: Travel Season Safety Tips to Know
The holiday travel season is here, and I want to make sure you are aware of some resources that are available to keep WashU information, as well as your personal information, safe. Traveling introduces security risks. Those risks can be mitigated through advanced planning and preparation. If you are traveling internationally, please visit the Trip Registration […]
Research Data Center Tours hosted by WashU IT enhance the student experience
Thanks to recent tours of the Research Data Center on the Medical School campus, nearly 40 WashU students from an infrastructure architecture class had a valuable practical learning experience. The student tours were led by Craig Hager, Senior Director of Information Technology, and Tim Flynn, IT Critical Infrastructure Technician III. Saeed Akbani, Professor of Practice […]
Empowering excellence and making an ImpacT: The WashU IT Depot’s evolutionary process continues.
It has been 18-months since our last update, that time has tested our resilience, fostered innovation, and brought forth numerous impactful transformations. In the relentless pursuit of operational excellence, we’ve not merely weathered the supply-chain storm that was outlined in our last update, but we emerged stronger, charting an audacious course toward unprecedented efficiency and […]