ITIL v4 Foundation Training We recently sent a survey to WashU IT employees who have not completed the ITIL v4 Foundation training to assist us with aligning our future training offerings with employees’ availability. Once a schedule is determined, we will send an update to resource managers and email the employees who have not completed […]
Category: IT Staff News
Greg Winkeler Promoted to Service Desk Technical Lead
Submitted by Lisa Jordan Greg Winkeler was recently promoted to a newly created position as the Service Desk Technical Lead. In Greg’s new role, he will focus a large amount of his time to coaching, training, consistency, and ongoing development of technicians at the Service Desk. Knowledge Management, Change Advisory Process, and collaboration are also […]
Planview Mobile Time Entry Training Now Available
Please remember to submit your Planview timesheet by noon today. Mobile Time Entry Training The Planview Mobile Time Entry training video is now available in Learn@Work. This five minute video reviews how to locate the timesheet guidelines, change preferences, and submit your timesheet on a mobile device. Managers’ Corner Please remember to inform your alternate timesheet approvers when […]
February 5: ServiceNow Problem Management Module Launched
On February 5, 2021, Washington University Information Technology launched the Problem Management module in the ServiceNow for IT support and services (wustl.service-now.com). The Problem Management module manages the lifecycle of problems (the cause or potential cause of one or more incidents), focusing on finding permanent solutions. ServiceNow general users are not affected by this change. ITIL […]
WashU IT Files Spring Cleaning with Box
Box is the cloud-based storage solution that allows you to share files with people inside and outside of Washington University. WashU and Box.net have partnered to provide service that meets common higher education security and regulatory requirements. All current WashU IT users have access to the Box platform. WashU IT encourages users to back-up and transfer […]
Planview Submission and Approval Date Change: Martin Luther King Jr. Day
Planview Submission and Approval dates for reporting the week of January 10 to January 16 have been adjusted as shown below to accommodate for the MLK Holiday. Time Sheet for Week of 1/10 – 1/16 Staff Submission Date Tuesday, Jan. 19 Resource ManagerApproval Date Wednesday, Jan. 20 Please keep these deadlines in mind and make arrangements in […]
Please Join the 2021 Major Incident Team
The Major Incident process is engaged when we experience a technical outage and need to communicate status and impact with stakeholders and end users. When someone contacts the Service Desk/Command Center to start a Major Incident, we create a Teams channel dedicated to discussing that Major Incident and open an audio conference bridge. The 2021 […]
Planview: Alternate Timesheet Approvers
Please remember to submit your Planview timesheet by noon today. Alternate Timesheet Approvers All Timesheet Approvers should delegate an Alternate Timesheet Approver. Timesheet Approvers can give another user access to the timesheets of the resources for whom they are the Final Timesheet Approver. Note that the alternate can approve the original Timesheet Approver’s resources’ timesheets, but no […]
Shared IT Services: A Year in Review
The Shared IT Services (SITS) program continues to move forward. Unit migrations to SITS remain a top priority of the Office of the Chief Information Officer and Vice Chancellor of IT at Washington University in St. Louis. Amidst the changing environment and operations throughout the year, SITS has adapted its approach to move forward with […]
Enterprise Architecture Tool
Written by Sherri Woolard, submitted by Jennie Franke Enterprise Applications (EA) is kicking off an effort to evaluate and select an Enterprise Architecture Tool to help us more efficiently and effectively respond to the technology demands of WashU. Summary Washington University in St. Louis is in the midst of a significant technology modernization journey where […]