WashU offers many ways for employees to benefit from tuition assistance programs. Pursing available WashU degrees can help you and your dependents build your career, expand your prospects, and plan for the future. Qualified full-time employees who have met necessary service requirements can benefit from university assistance to complete degree programs. The benefit available to […]
Category: IT Staff News
Our future is shaped by our past: Recognizing years of service
Several employees marked anniversaries this month. Whether celebrating 1 year or 25, WashU IT employees are devoted to the success of the institution and their colleagues, and delivering a superior customer experience. Congratulations to those celebrating milestone work anniversaries, and thank you for all you do to support ImpacT, our IT Strategic Plan, each other, […]
May 1: Customer Relationship Management (CRM) Training launched
The Customer Relationship Management (CRM) training that was mentioned in the April 16 Tuesday Tech Newsletter launched on May 1. The training is designed to equip IT support staff with the necessary skills to effectively assess and enhance customer satisfaction. The CRM training is an interactive session that includes: Required annually for End User Services […]
Timesheet Reminder & Planview ServiceNow Request Form Announcement
We are pleased to introduce the Planview Administrative Requests ServiceNow request form for Planview related issues, requests, and questions.
April 1: New Planview Field – Delivery Teams
WashU IT will add a new field to Planview on March 31, between 3:00pm and 5:00pm. This change introduces the ability to indicate the delivery team(s) performing the work.
WashU IT’s Office of Information Security is fostering a strong security culture through policy updates
In support of ImpacT and the call to provide the university community with tools and the knowledge to safeguard and sustain our systems, data, and reputation, the Office of Information Security (OIS) has initiated a complete revision and expansion of the OIS policy library. The goal is to foster a strong security culture at WashU […]
Enterprise Applications (EA): Qualtrics for Sensitive Data Has Launched
Qualtrics for Sensitive Data has officially launched. Here are the top 4 things to know about this new tool: Visit the Qualtrics product page for updates about either of these Qualtrics brands.
Onward and Upward: Elevating Collaboration with our Atlassian Cloud Voyage
The Atlassian Cloud Migration Project team has reached the milestone of retiring the on-premises Confluence and Jira applications, along with their associated servers. While retirement planning began 2 years earlier, core project activities officially began in October of 2022 as the team began to gather requirements and learn the features and functionality unique to the Atlassian […]
Planview ServiceNow Request Form
WashU IT is pleased to introduce the Planview Administrative Requests ServiceNow request form for Planview related issues, requests, and questions. Simply select the Type of request from the drop down menu and enter the details in the Please describe your request field. Exception: New License Requests Have Questions? Submit a Planview Administrative Request or visit the Planview resources webpage.
Customer Relationship Management (CRM) Training Launching in May
An upcoming training opportunity to enhance our collective efforts in providing exceptional service will launch in May. The training module, Achieving Service Excellence – The Customer Relationship Management (CRM) Component is designed to equip IT support staff with the necessary skills to assess and enhance customer satisfaction effectively. What to Expect The CRM training is […]