Whether you’re someone with vast experience in IT Service Management (ITSM), an academic specializing in service delivery, a frontline practitioner, or someone with an interest in improving the quality of the IT services we deliver, the new ITSM Community of Practice is for you. Please join our ITSM Community of Practice Team to let us […]
Category: IT Staff News
Enhancements to ServiceNow Customer Messaging Coming This Week
Beginning Thursday, WashU IT is implementing a new procedure to promptly notify individuals reporting an issue, providing them with an acknowledgement and an estimated timeframe. The latest enhancement will give customers a greater level of transparency based on prioritization of impact, ensuring an understanding of what to expect to reach a resolution. “We want you […]
May 11: Enhancements to the Change Control Practice
Opportunities for improvement have been identified for the Change Control Practice. Enhancements will be implemented to the Change Control module in ServiceNow (wustl.service-now.com) on May 11. Are you impacted by this? Read below for the details. Join us for a virtual session to learn about the enhancements. May 4, 10-11 a.m. CST May 9, 10-11 a.m. CST […]
Have you completed the Achieving Service Excellence – The Customer Service Component Training?
On March 23, WashU IT End User Services (EUS) Iaunched Achieving Service Excellence – The Customer Service Component web-based training in Learn@Work. The training is required annually of EUS staff; however, staff with other IT groups are welcome to complete the training. WUIT – Achieving Service Excellence – The Customer Service Component: This training will not […]
A Warm Welcome to Our New WashU IT Team Members
As we greet the new spring season and warmer temperatures, we also offer a warm welcome to the newest members of the WashU IT team. January 2023 Jessica Haas, IT Project Manager I – End User Services Tammy Wickware, IT Project Manager II – Enterprise Applications Hannu Turri, Information Security Architect – Information Security Madeline […]
Message from CIO Jessie Minton: Join Us Wednesday for the Unveiling of ImpacT
At 10:00 a.m. tomorrow we will launch our highly anticipated new IT Strategic Plan, ImpacT, during our monthly IT All Hands meeting. I hope you will join us for this historic occasion. Before that meeting, I invite you to explore our new webpages showcasing this plan and what it means to each one of you. […]
Privileged Access Management (PAM): PM Guard to be Retired – User Action Requested
As part of our Privileged Access Management (PAM) cybersecurity strategy, WashU IT is implementing CyberArk, a patented vault technology used for managing and recording both credential storage and remote desktop access. As part of this plan, WashU IT will migrate its Identity Access Management (IAM) security tool from PMGuard to CyberArk. PMGuard will then be […]
April 3: Atlassian Cloud Migration
The first migration to the Atlassian Cloud will be underway in less than two weeks. IT-related Confluence spaces and Jira projects are scheduled to migrate March 30-April 2. (Business-related spaces and projects and RIS will migrate in late Spring.) The new cloud environment will be available Monday, April 3. Please note that any edits made […]
March 23: Achieving Service Excellence – The Customer Service Component Training Launches
In support of our promise of service excellence to our customers, WashU IT End User Services (EUS) is launching Achieving Service Excellence – The Customer Service Component web-based training in Learn@Work on March 23. The training is required annually of all EUS staff; however, staff with WUSM ITSS and other WashU IT groups are welcome to […]
Walter Named New DCIO/AVC for Research, Clinical, and Medical Education Technologies
Following a nationwide search, WashU IT’s Amy Walter has been named Deputy Chief Information Officer and Associate Vice Chancellor for Research, Clinical and Medical Education Technologies. She assumed the responsibilities of the inaugural position Feb. 1. Selected for the role following a national search, Walter will continue working closely with Jessie Minton, Vice Chancellor for […]