The WashU IT Organizational Change Management service request form has been revised to enhance the customer experience. The new OCM Service Request form is now available in ServiceNow. Revising the form is one of several changes the IT OCM Team implemented during FY25 to better align with Prosci Change Management methodology. The new form streamlines […]
Category: IT Staff News
PM Guide Continuous Improvement Committee recruiting new members
WashU IT’s Project Management Guide for Continuous Improvement Committee is recruiting new members. This is open to anyone supporting projects that would benefit from using the PM Guide (e.g. Project Managers, Business Analysts, etc.). The goal of the committee is to ensure the PM Guide remains effective, relevant, and aligned with both evolving project management practices […]
New Capacity Planning Workshop and scenario videos now available
Capacity planning has been selected as a top priority for WashU IT in FY26. This vital process ensures that the right resources are available at the right times and enables teams to effectively support the organization’s evolving technology needs. Planview, WashU IT’s capacity planning tool, allows teams to track and allocate resources efficiently and generate […]
Congratulations to Brian Allen, WashU’s New Associate CISO for Research, Teaching, and Learning
Brian Allen has officially stepped into the role of Associate Chief Information Security Officer (CISO) for Research, Teaching, and Learning. Allen joined WashU in 2005 as the university’s first Network Security Analyst. Since then, he’s played a key role in defending our online environment, most recently as a Director of Information Security. As a Certified […]
Successful Abnormal Security go-live ensures greater sophistication in cyberthreat defense
WashU IT has enhanced Microsoft M365 Defender email security by incorporating Abnormal, an email security platform that detects and prevents advanced email attacks. Since the July 3 go-live, the new tool has already prevented the delivery of numerous malicious emails that were very sophisticated in nature to WashU mailboxes, thereby limiting the risk of a […]
WashU IT Senior Leadership Team to present on FY goals during August IT All Hands
The next IT All Hands meeting will take place from 3-4 pm CT on Wednesday, August 20, featuring Chief Information Officer Jessie Minton and the WashU IT Senior Leadership Team. The team will offer a final progress report on major FY25 goals and provide an exciting update on FY26 goals. Major FY26 goals that were […]
Recognizing a WashU IT Person of ImpacT – Alyssa Todd, Business Analyst IV
Alyssa Todd is one of 12 people who received multiple nominations as a WashU IT 2024 Person of ImpacT award. As a “Person of ImpacT,” she personifies WashU IT’s ImpacT Strategic Plan, touching the lives of her coworkers in a meaningful way, engendering trust and respect. Todd, a Business Analyst IV in the IT Portfolio […]
Celebrating a promotion: Lou Trout named Hardware Asset Manager
WashU IT is pleased to announce the promotion of Lou Trout to Hardware Asset Manager within the Service Management Office (SMO), part of the End User Experience (EUX) team. Trout’s promotion recognizes his extensive background in hardware management, unwavering attention to detail, and commitment to delivering exceptional customer experiences. In this new role, Trout will […]
University Services new website coming July 1
The Parking & Transportation and Campus Card websites will become partof the new University Services division website this summer. With a greaterfocus on customers, these enhancements will make it easier to find theinformation you need when you need it. The new face will be unveiled onJuly 1. Read more
Person of ImpacT: Recognizing Mark Chapman, a Leader in Service Management and Collaboration
WashU IT is proud to recognize Mark Chapman, Director of IT Service Management (ITSM), as a Person of ImpacT. Nominated by his peers in 2024, Chapman is celebrated for his dedication to value-driven service, his passion for refining ITSM practices, and his commitment to building strong, genuine relationships across teams. He’s known not just for […]