This month marks a global initiative aimed at helping everyone stay safe and secure when using technology. At WashU, the Office of Information Security is proud to support this effort, promoting a full month of essential cybersecurity practices. We’re encouraging the WashU community to adopt these key behaviors to strengthen your online security. While there […]
Author: Brian
The Capacity Management Corner: Improve capacity management using Planview PPM Pro
The Capacity Management Corner: Improve capacity management using Planview PPM Pro The WashU IT Capacity Management project team is busy working to improve WashU IT capacity management using Planview PPM Pro! Why is Capacity Management important? Click here to find out (PDF). Why are we making a change? Enhanced use of Planview PPM Pro for […]
Stirnemann tapped to join peers to discuss Ivy Institution customer experience best practices
Michelle Stirnemann, Senior Director, End User Experience (EUX) was recently invited to join an Ivy Plus group of her peers to share insights, best practices, and new ideas that will improve the practice of experience management as it relates to IT. As our IT teams continue focusing on providing the best customer experience to our […]
Answers to questions about Zoom’s AI Companion and security
There have been many questions about Zoom’s AI Companion and the security of the transcriptions it creates, as well as the content Zoom uses to train its AI model. Check out a new knowledge base article (KBA) offering a brief overview of the AI Companion tool and WashU’s default settings. “Zoom is always adding and […]
WashU ChatGPT Beta upgrades to GPT-4o
Recently, the Washington University ChatGPT Beta was upgraded to use Open AI’s new GPT-4o “omni” model – one of their most advanced artificial intelligence model capable of complex problem solving. The upgrade to GPT-4o will provide better functionality to WashU users, with text generation at double the speed and significant improvements with non-English languages. Additionally, it will offer a more […]
Take the WashU IT Problem Management Training Today!
As part of our continuous commitment to enhancing IT service management, we are excited to introduce the ITIL Problem Management practice to WashU IT. This new initiative plays a critical role in improving how we manage and resolve recurring issues, ensuring better service quality and a more seamless IT experience for our users. What is Problem Management? […]
WashU IT Nears Completion of Campus-Wide Microsoft 365 Upgrade, Enhancing Security and User Experience
The Shared Infrastructure team is excited to be wrapping up the Microsoft 365 project next month. We spoke with Craig Luciano, assistant director, Shared Infrastructure, about his involvement with the project and specifically what this means for the university. WashU IT is moving everyone to the new generation of Microsoft Office, M365. Driven by Microsoft’s […]
WashU IT Research Infrastructure Services Scientific Compute Operational Platform Expansion (SCOPE) Update
Good news! Research Infrastructure Services (RIS) is proud to announce the latest in our Scientific Compute Operational Platform Expansion (SCOPE.) With cutting-edge hardware and software components, this expansion will significantly upgrade, update, and expand RIS’s high-performance compute platform to support the research community. Here’s what you can expect from the compute operational platform: – 5000 […]
Celebrating employees, diversity and important organizational updates were the focus of September’s IT All Hands
Employee milestones and diversity were among the main topics of the September IT All Hands meeting. Nearly 450 employees from across IT at WashU tuned in recently to hear important updates about the Student Data Program and the End User Experience (EUX.) Individuals were also encouraged to join teams for the upcoming Thinksgiving Day for […]
WashU Enterprise Applications (EA) Rebrands as Enterprise Systems and Solutions (ESS)
WashU Enterprise Applications is changing its name to Enterprise Systems and Solutions (ESS). ESS, which falls under the scope of Jen Stedelin, Deputy CIO for Academic and Administrative Technologies, will still deliver the same exceptional service and expertise to the WashU community. The new name is a more accurate reflection of the team’s evolved holistic […]