- Date: Friday, June 26
- Time: 2:00 – 2:30 PM CDT
- Location: Microsoft Teams (standing meeting on Outlook calendars)
In April, the Service Management Office (SMO) launched the new, monthly IT Service Management (ITSM) roundtable series. The inaugural session was a great success with more than two hundred attendees. Last month, we discussed the ITIL practice – Change Enablement. We look forward to continuing the momentum in June by hosting an interactive conversation regarding Knowledge Management at WashU. As you know, Knowledge Management is a key project being implemented as part of the WashU IT Operating Model.
The WashU community realizes benefits coming out of Knowledge Management each and every day. From specific break-fix IT questions to upcoming enhancements which include how-to articles and FAQs, Knowledge Management is everywhere. In this month’s session, attendees will step back from tools and process mechanics to engage in a meaningful discussion about what Knowledge Management means at WashU, why it matters, and how it helps us balance speed, stability, and transparency in daily work.
This 30‑minute, interactive conversation is designed to be approachable and practical, with no deep process dives required.
Whether it’s reviewing Knowledge Articles for break-fix topics, or as part of the Operating Model, being able look up “How-to’s” and FAQ’s – attendees will benefit from the discussion and leave better equipped to:
- Build a shared language around Knowledge Management
- Understand how Knowledge practices support reliable service delivery
- Recognize how ITSM connects to the real work happening across teams
- Ask questions and share perspectives in a low‑pressure setting
Come curious, bring your experience, and help shape the maturity of IT service delivery at WashU.
For more information about the ITSM Roundtable and ITSM overall, visit the ITSM Roundtable Teams Channel, the SMO Webpage, and the ITSM SharePoint site.