In April, the Service Management Office (SMO) launched the new, monthly IT Service Management (ITSM) roundtable series. The inaugural session was a great success with more than two hundred attendees. Last month, we discussed the ITIL practice – Change Enablement. We look forward to continuing the momentum in June by hosting an interactive conversation regarding […]
Author: fauser
WashU IT Knowledge Management: Go-Live Aug. 3
The Operating Model Knowledge Management project hits a major milestone this summer, with a planned go-live date of Aug. 3. The project strengthens three areas that have long needed attention: how knowledge content is managed, how its quality is measured, and how it aligns to the WashU IT Service Portfolio. The approach is deliberate — […]