WUSTL Account Accessibility After Graduation

With graduation right around the corner, you may be wondering what will happen to your WUSTL Box account, email account, Zoom and a couple other resources. Read below for further information.


On May 16, 2020, you will lose access to your WUSTL Box account. As such, it is highly recommended that you change ownership on any HIPAA-protected data to someone who is not leaving the university. Any personal data (non-HIPAA) may be downloaded to your personal computer or transferred to a free personal Box account prior to graduation.

If you forget to do this prior to graduation and need to gain access to the contents of your WUSTL Box account, there is a 90-day grace period after graduation to retrieve data or transition your WUSTL Box account to a personal Box account. You can contact the Service Desk, 314-933-3333, during the grace period for assistance. After 90 days, data is non-retrievable.

If you return to WashU as a student or staff member (resident) at a later time, a new Box account will be created for you. You will not be able to resume the same WUSTL Box account as before.


Your WUSTL email account will remain active indefinitely after you graduate. This means you will keep your WUSTL email account and its contents. To access your email, continue logging in with your WUSTL Key as before. You will need to reset your WUSTL Key password once a year.

Your WUSTL email account will continue to meet HIPAA protection guidelines even after graduation, so you can continue using your WUSTL email account without concern. If you wish, you can delete old clinical correspondence, but this is not a requirement. You can also set up a forwarding rule to send WUSTL emails to another email address if this is more convenient for you to monitor your account. To set up a forwarding rule, login to the Outlook Web App (OWA) and follow the Instructions for the new Outlook on the web. However, please do not forward any emails with HIPAA protected data.

If you return to WashU as a student or staff member (resident) at a later time, you will continue to use the same WUSTL email account. Please note that a forwarding rule should be removed if you will be transmitting any HIPAA protected information.


WashU’s contract with Zoom is specifically for current students, faculty, and staff. While students will have access through the weekend of graduation, on May 18, 2020, access to their WUSTL Zoom account will end. Students who are no longer current at WashU may still attend Zoom meetings, but will no longer be able to create their own Zoom meetings with their current account. However, students may use their WashU email and sign up for a basic account, which will grant them access to the Zoom meetings they already have scheduled. Please note that these meetings will have the restrictions of a basic account (a meeting with over 3 attendees will have a 40 minute time limit).

Other Resources

On May 16, 2020, if you have Microsoft Office apps installed on your personal computer from your WashU Office 365 account, you will no longer have access to these apps. In order to obtain the Microsoft Office apps you will need to sign up for a personal account. If you return to WashU as a student or employee at a later time, you will be able to install these apps on your computer again through your WashU Office 365 account.

On May 16, you will lose access to your free student Remote Access account, which is used to access online journals, e-books and other research tools through Becker Library. If you return to WashU as a staff member (resident), you will need to apply for a non-student account with a $25 annual fee.

Epic and Clinical Desktop Access

If a graduate is also an employee at the time of graduation, they will continue to have access.

Have questions? Email or call us at 314-933-3333.