The following describes a general assortment of examples of service offerings provided by the Organizational Change Management team.

Note: Links to Box may offer limited accessibility.

achieving service excellence - the SLA component

Self-Paced Online Training (eLearning)

Focused online training for individuals or small groups.


Achieving Service Excellence – The SLA Component


Expenses in Workday Mobile


Documentation and User Guides

We offer a range of support from process documents to how-to guides.


Faculty IT Guide

ServiceNow-Navigating the Self-Service Portal

Teams At-a-Glance


Instructor-Led Training

Prerecorded and live webinars are available to help faculty and staff with technical training development.


Incident Management Training for Workday in Hypercare

Learn@Work Learning Administrator Training


Change Communications

We share information that tells employees and customers what is changing, how changes will affect them, and what they need to do next.


Unplanned Vended Service Degradation – WebSTAC Communication

Citrix/Epic Upgrade Communication


Offering support for multiple websites, our team has experience managing the creation, modification, and maintenance of digital content. 


WashU IT

Tech Den

IT Metrics

Access Forms

DocuSign Resources & Support


We offer video solutions from design to production, lighting to sound, and everything in between.


Roundtable Series

Sending a Fax with the Faxcom Web Client (micro-learning)

WashU 2FA Enrollment (micro-learning)



Experience creating visual images, such as charts or diagrams, used to represent and interpret information or data.


Creating Online Content for Learn@Work

What Happens When You Contact IT for Support


Used to share valuable information with faculty, staff, and students. Newsletters provide direct access to their inbox, allowing you to share content that matters with people who care.

Digital Signage

We create digital displays that incorporate LCD, LED, and projection to showcase things like digital images, video, and web pages. Digital signage can be found around campus to provide wayfinding, marketing, and outdoor advertising.



We create and deliver surveys to customers and employees while working in partnership with business owners and colleagues. Offering support with data visualizations and analysis.


Focus Groups

Offering focus group interviews involving a small number of participants who have common traits or experiences.