The following describes a general assortment of examples of service offerings provided by the Organizational Change Management team.

Note: Links to Box may offer limited accessibility.

""

Self-Paced Online Training (eLearning)

Focused online training for individuals or small groups.

Examples

Alertus

Expenses in Workday Mobile

""

Documentation and User Guides

We offer a range of support from process documents to how-to guides.

Examples

Faculty IT Guide

ServiceNow-Navigating the Self-Service Portal

Teams At-a-Glance

""

Instructor-Led Training

Prerecorded and live webinars are available to help faculty and staff with technical training development.

Examples

Incident Management Training for Workday in Hypercare

Learn@Work Learning Administrator Training

Communications

Change Communications

We share information that tells employees and customers what is changing, how changes will affect them, and what they need to do next.

""
Examples

Unplanned Vended Service Degradation – WebSTAC Communication

Citrix/Epic Upgrade Communication

Websites

Offering support for multiple websites, our team has experience managing the creation, modification, and maintenance of digital content. 

Examples

WashU IT

Tech Den

IT Metrics

Access Forms

DocuSign Resources & Support

Video

We offer video solutions from design to production, lighting to sound, and everything in between.

Examples

Roundtable Series

Sending a Fax with the Faxcom Web Client (micro-learning)

ServiceNow Tutorials

WashU 2FA Enrollment (micro-learning)

""

Infographic

Experience creating visual images, such as charts or diagrams, used to represent and interpret information or data.

Examples

Creating Online Content for Learn@Work

What Happens When You Contact IT for Support

Newsletters

Used to share valuable information with faculty, staff, and students. Newsletters provide direct access to their inbox, allowing you to share content that matters with people who care.

Digital Signage

We create digital displays that incorporate LCD, LED, and projection to showcase things like digital images, video, and web pages. Digital signage can be found around campus to provide wayfinding, marketing, and outdoor advertising.

""

Surveys

We create and deliver surveys to customers and employees while working in partnership with business owners and colleagues. Offering support with data visualizations and analysis.

""

Focus Groups

Offering focus group interviews involving a small number of participants who have common traits or experiences.