ServiceNow CSM users have access to a variety of resources to best suit their learning preferences and enrich their training experience.
Please bookmark the ServiceNow Resources for Fulfillers page and ServiceNow for General Users page to view the most up-to-date resources.
Training Guides
Step-by-step training guides can now be accessed for fulfillers and general users.
General Users
On the ServiceNow for General Users page, you can now access quick start guides, self-service portal user guides and learning videos under the Resources section.
- ServiceNow Quick Start Guide for Current Faculty, Staff, and Students (PDF)
- ServiceNow Quick Start Guide for All Others Associated with WashU (PDF)
- ServiceNow – Checking your Requests and Incidents (video)
- ServiceNow Self-Service Portal User Guide (PDF)
- Adding a Delegate in ServiceNow (video)
- ServiceNow – Ordering Services and Equipment (video)
- Approvals in ServiceNow Guide (PDF)
Fulfillers
On the ServiceNow Resources for Fulfillers page, under Support Materials for ServiceNow, go to the Customer Service Management (CSM) tab. You should see links to the following training guides:
Training Videos
ServiceNow CSM Training Sessions are now uploaded to Workday Learning for replay on-demand. In addition to the session recordings, several ServiceNow software tutorial videos or “microlearning” videos are uploaded to Workday Learning. Training features live demos, key use case scenarios, and group interactions.
Training
Finance Support Groups
- Finance Support Groups Training Presentation July 2024 (PDF)
- ServiceNow for FIN Support Teams Training Recording in Workday Learning
HR Support Groups
- HR Support Groups Training Presentation July 2024 (PDF)
- ServiceNow for HR Support Teams Training Recording in Workday Learning
IT Support Groups
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