ServiceNow CSM users have access to a variety of resources to best suit their learning preferences and enrich their training experience. 

Please bookmark the ServiceNow Resources for Fulfillers page and ServiceNow for General Users page to view the most up-to-date resources.

Training Guides

Training Videos 

ServiceNow CSM Training Sessions are now uploaded to Workday Learning for replay on-demand. In addition to the session recordings, several ServiceNow software tutorial videos or “microlearning” videos are uploaded to Workday Learning. Training features live demos, key use case scenarios, and group interactions.  

Training

Finance Support Groups
HR Support Groups
IT Support Groups

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