News & Events

Submitted by Lisa Jordan The WashU IT Service Desk has some exciting news to share! We have added some new leadership and new roles to our organization. We are excited to start a new hybrid work model Organizational Changes: Operations Supervisors:  The Service Desk now has two supervisors who will be over-seeing the day-to-day work […]

Washington University Information Technology is implementing security enhancements for students, faculty, and staff in Office 365, on May 26, at 5:30 p.m. CST. The security enhancements through Microsoft 365 Defender will prevent and mitigate security risks for the university. The enhancements include “safe links” and “safe attachments.” These changes will not be retroactive; you will […]

Washington University Information Technology will retire the use of Passcode as an authentication method for WashU Two-Factor Authentication (2FA) to enhance information security at the University on May 12 for all individuals who have not used the passcode authentication method within the last 90 days.  The Send Me a Push and Call Me options will remain as […]

The Office of the Chief Information Officer welcomes Mark Chapman as our new Director of IT Service Management. Mark joined the PPMO & Service Management Office on Monday, April 18th. Mark’s immediate focus will be reaching out to our campuses and departments to learn about our current ITSM practices. Using broad stakeholder input, he will […]

Washington University Information Technology, in coordination with the DocuSign vendor, performed routine maintenance, providing feature enhancements and bug fixes, on April 7. There was no service impact associated with this maintenance. Detailed information about the maintenance can be found at the links below: Administrative Release notes eSignature Release notes April Core 2022 Feature notes DocuSign also offers […]