News & Events

As we begin a new academic year, there is an energy and excitement in the air. Each year presents new opportunities, and this is no exception. As fall semester gets under way, there are new advances in generative artificial intelligence (AI) that are transforming many aspects of our society. Recently, we released statements about the […]

In July, the WashU IT Service Desk and Deskside teams launched the Tech Team Career Crossover program. The objective of the program is to enhance the customer experience through improved collaboration and more effective troubleshooting. This will increase the rate of first-call resolution among technicians, ensuring a customer’s needs are addressed the first time they […]

To improve the consistency in project delivery across WashU IT, we are pleased to announce the WashU IT Project Management Guide available in Confluence on  Monday, August 28th, 2023.  You started a project. What do you do next?  Confluence users will be able to access standard project processes, explanations, and templates. The activities listed include information on […]

With recent discussions surrounding the use of Generative Artificial Intelligence in all areas of life, WashU IT recently launched a new webpage dedicated to providing valuable resources on this timely topic. Check out terms and definitions, guidance on proper, safe use, valuable resources, contact information for questions, and more.  Through this webpage you can enhance your […]

I would like to take this opportunity to thank those who attended the IT ImpacT in-person launch event last week. You made it such a huge success. We had a crowd of nearly 350 people! It was so nice to celebrate you and all that you do to ensure the success of IT’s ImpacT Strategic […]