News & Events

Welcome to the new year! I hope that each of you were able to enjoy some time this holiday season to connect with others and that you  feel recharged.   As we look toward the next 12 months, Iʼm confident that 2024 will undoubtedly be a year filled with innovation, collaboration, and success.   Each day of every […]

Mandatory ServiceNow Next Experience demo sessions are being held now. This required training for all WashU IT ITIL users is being held ahead of a major service management platform update, which is scheduled to begin Feb. 1.   The demo covers the latest features and improvements of ServiceNow, such as the new Service Operations Workspace, the […]

WashU IT’s Strategic Plan, ImpacT, aims to enhance decision-making by leveraging data through literacy, analytics, quality, and accessibility. Over four years, we’ll advance technology to boost WashU’s competitive edge and transform how we teach, learn, and innovate.   Russell Sharp and Amy Walter from the Office of the Chief Information Officer present “Innovate & Secure: The […]

WashU IT is thrilled to bring you some exciting news that will take the ITIL user and business stakeholder experience with ServiceNow to new heights in February 2024.  We understand the vital role that high-efficiency platforms and user-friendly interfaces play in IT daily workflows. That is why we are delighted to introduce the ServiceNow Next […]

For those getting a new cellphone this holiday season, you can now include your Duo Mobile app in iCloud and Android cloud backups. This will make the transition to your new device much simpler.   The Duo Mobile app settings were recently updated, allowing you to include Duo Mobile in cloud backups, streamlining the process of […]