News & Events

Washington University Information Technology will be replacing the West Campus Data Center UPS (Uninterruptible Power Supply) batteries on February 1.  This process is scheduled to take approximately 8-12 hours with work starting at 7:00 a.m. No outage is expected as the data center will run on the building generator for the duration of the maintenance. […]

Washington University Information Technology will upgrade a network device servicing the 2nd floor of the Central Institute for the Deaf (CID), which will cause the network to be unavailable for approximately 15 minutes on January 30, between 6:00 and 6:30 a.m. Have questions? Email or call us, referencing CHG0053511. For urgent issues, please call us at (314) 933-3333. We appreciate […]

Washington University Information Technology will perform a routine upgrade which will cause the Atlassian suite of products, including Confluence, Jira, BitBucket & Bamboo to be unavailable on Jan. 30, 2020, from 5:00 pm to 9:00 pm. Please visit the Atlassian How To page for more information. We appreciate your patience as we enhance our services. Have […]

Update We have extended the go-live date of the new ServiceNow to March 9, 2020. Although we had planned to deliver the new instance in February, we are excited to have the additional time to fine tune the platform and bring users onboard. The additional time will afford us the ability to provide instructor-led training […]

Testing The ServiceNow Strategic Revitalization Project is undergoing User Acceptance Testing (UAT) now through Friday, January 17, 2020, on the following modules: Incident Management Change Management Knowledge Management Service Request Management UAT is being offered as self-paced or through in-person sessions. If you’d like to complete self-paced testing, the scripts are available on Box. Please […]