Zoom FAQ
I am having repeated login failures. What can I do to resolve this?
Reboot and clear the cache in your browser.
I am in WUSTL HIPAA Zoom and should not be. What should I do?
If your HR file is tagged that you may handle protected health information (PHI),...
Is closed captioning available for Zoom?
Yes! You can get started on closed captioning here.
Is live transcription/closed captioning available?
HIPAA Zoom accounts can now enable live transcription to provide closed captioning to any meeting automatically. Meeting hosts can turn this option on by clicking ‘Live Transcript’ while in the meeting.
Should I use Zoom through remote desktop?
While you can use Zoom through your remote desktop, you may run into network issues...
What countries are restricted from using Zoom?
Users in certain countries or regions are unable to access Zoom for regulatory reasons...
Why have I not received my Zoom confirmation email yet?
Currently, there is a delay in receiving confirmation emails,...
Why is my account ‘basic’ with a 40 minute time limit?
WashU has a managed domain that requires using your Single Sign On (SSO, WUSTL Key). Go to https://gozoom.wustl.edu and...
Will I still have access to my WUSTL Zoom account after I graduate?
WashU’s contract with Zoom is specifically for current students, faculty, and staff...