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How do I upload digital documents?

There are two methods to upload digital documents, as outlined in the Uploading Documents section of the Knowledge Lake Help Portal.

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In Outlook, how do I add KnowledgeLake and then upload documents?

Install the KnowledgeLake Cloud add-in and then begin uploading documents by following these steps.

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Is our data secure with KnowledgeLake?

Yes. KnowledgeLake undergoes an annual 3rd Party System and Organization Controls (SOC) 2 Audit to ensure that they have measures in place to protect the data of its customers. All connections to KnowledgeLake are encrypted.

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My desktop client didn’t upgrade automatically. How do I upgrade?

  1. Connect to VPN.
  2. Go to the Software Center and search for “KnowledgeLake.”
  3. In the results, you should see the “KL Desktop Scan Client software.
  4. Select “Install” and follow the prompts to update to the latest version.
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What browsers are supported?

Go to the KnowledgeLake Supported Internet Browsers page. As of 02/2021, Internet Explorer is no longer supported.

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Where can I find KnowledgeLake resources?

Go to the KnowledgeLake Help Portal for user guides, videos, and troubleshooting information.

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Why are the images blurry in the scan app?

When you zoom on an image from a thumbnail, it’s lower quality. Double-click on the image thumbnail to see the high-quality image. You can then zoom in on the image.