KnowledgeLake FAQ
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How do I upload digital documents?
There are two methods to upload digital documents, as outlined in the Uploading Documents section of the Knowledge Lake Help Portal.
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In Outlook, how do I add KnowledgeLake and then upload documents?
Install the KnowledgeLake Cloud add-in and then begin uploading documents by following these steps.
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Is our data secure with KnowledgeLake?
Yes. KnowledgeLake undergoes an annual 3rd Party System and Organization Controls (SOC) 2 Audit to ensure that they have measures in place to protect the data of its customers. All connections to KnowledgeLake are encrypted.
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My desktop client didn’t upgrade automatically. How do I upgrade?
- Connect to VPN.
- Go to the Software Center and search for “KnowledgeLake.”
- In the results, you should see the “KL Desktop Scan Client software.
- Select “Install” and follow the prompts to update to the latest version.
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What browsers are supported?
Go to the KnowledgeLake Supported Internet Browsers page. As of 02/2021, Internet Explorer is no longer supported.
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Where can I find KnowledgeLake resources?
Go to the KnowledgeLake Help Portal for user guides, videos, and troubleshooting information.
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Why are the images blurry in the scan app?
When you zoom on an image from a thumbnail, it’s lower quality. Double-click on the image thumbnail to see the high-quality image. You can then zoom in on the image.