Items
I didn’t upload anything new, but I somehow reached my quota. What happened?
It’s likely that you own a shared folder and one of your colleagues...
I don’t have cellular or wireless devices. What can I do?
In the DuoMobile App, there is a key next to WashU2FA- clicking this key has a hidden code. You can request to be texted codes (list of 10) prior...
I forgot my device with Duo. What do I do?
Call the WashU IT Service Desk and request a Duo passcode. Log in as normal, when you get to the Duo Authentication screen...
I found a Dell or Apple device on sale that is cheaper than what is available through the IT Depot. Is it okay to order what I found instead?
Typically cheaper means you are also giving up performance and security. It also may not be
I need something other than what is listed on the ServiceNow catalog, what do I do?
There is an option to select “Custom Client Hardware and Software” in the ServiceNow catalog...
I ordered a new computer, but during the install it was discovered that it is not compatible with my current monitor and/or accessories. What do I do now?
We live in an environment where IT technology can change very rapidly. It is often...
I would like to know additional information about the equipment that is available to select. Who do I talk to?
Please contact the WashU IT Depot team at itdepot@wustl.edu.
I’m part of a sub-folder that I upload data to; who owns the data?
The folder owner is responsible for the data aggregation. Note: Shared users can...
If I order a stock item listed in the ServiceNow catalog, how long will it take to receive it?
The IT Depot typically fulfills requests within 1-3 business days after the order has been...