I don’t have cellular or wireless devices. What can I do?
DUO Passcode authentication, described below, is only applicable for individuals with an approved DUO Exception Request from the Office of Information Security. Please see Can I Still Use Passcode Authentication for more information.
In the DuoMobile App, there is a key next to WashU2FA- clicking this key has a hidden code. You can request to be texted codes (list of 10) prior to leaving cell service and they can be used in order. You can also call the WashU IT Service Desk and request a one-time use one-hour expiring bypass code.
| Mobile Push | Mobile Passcode | Phone Code | SMS Text Message | Temporary Passcode | |
|---|---|---|---|---|---|
| Enroll a smartphone (recommended) | X | X | X | X | |
| Enroll a tablet | X | X | |||
| Enroll a basic cell phone | X | X | |||
| Enroll a landline phone | X | ||||
| Call the WashU IT Service Desk (314) 933-3333 | X |
Return to WashU 2FA.