As part of the effort to consolidate WashU IT websites, information has been migrated to

Instructions and information about connecting using WiFi, VPN and remote desktops.

Users migrated to Shared IT Services have access to the WUSM-secure Wifi network on all campuses and use their WUSTL Key to log in.

If your area has not yet migrated to Shared IT Services, log in with your domain credentials (MEDPRIV\username, DOM\username, etc.)

Connecting manually to WUSM-secure:
  1. Select the wireless icon at bottom right.
  2. Select WUSM-secure from list of networks.
  3. Click Connect (check Connect automatically if you’d like).
  4. A security box may appear. If so, click Connect.
  5. Enter user name and password (or click the checkbox next to “Use Windows credentials” to have your info filled in automatically).
    User Name:  Your WUSTL key preceded by ACCOUNTS\
    Password:  Your usual WUSTL key password
  6. Click OK.
  7. You may have to enter your WUSTL key password another time, and click Connect.
  8. The wireless icon in lower right shows successful connection.

Eduroam has been tested and verified working on Apple OSX, Microsoft Windows, Linux, Android, and Apple iOS.

Connecting to Eduroam

While each device configuration is different, they all follow the same basic directions:

    1. Select the wireless network eduroam from the list of wireless networks.
    2. Select Connect (check Connect automatically if you’d like).
    3. Enter your WUSTL Key username with an after it.
      • For example, if your WUSTL Key is jemurray you would enter for the username.
    4. Enter your WUSTL Key password.
    5. You may be prompted to accept a certificate, select OK, Accept, Agree and AcceptContinue, or Ignore (it varies based on your device type).
      • If a window appears requesting additional settings, complete as such:
        • EAP Method: PEAP
        • Phase 2 Authentication: MSCHAPv2
        • Certificate: None or Unavailable
        • Anonymous: Leave blank
        • Username:
        • Password: Wustl Key password
      • Android users may need to select a CA certificate setting.  Choose Do not validate (or Not Required or None, depending on your system).  You may also need to specify your Phase 2 Authentication as MSCHAPv2.
    6. You are now connected to eduroam.
  • If you are unable to connect following these instructions, you may have to check your advanced settings, by following the instructions found here.
  • As a 3rd party service, there are times when the login might not work initially; trying again from a different location or an hour or two later typically works.
  • For a list of participating Eduroam institutions, check the Eduroam website.

Mobile devices will need Workspace ONE installed before connecting to WUSM-secure.

  • VPN allows you to connect to University resources requiring a secure Washington University network connection to access.
  • Remote Desktop Connection allows you to access your office computer from other locations, including its data and installed software.
  • You will need to be granted access to use VPN. Your office computer will need to be configured to allow remote connections.

To request VPN access, contact your IT support desk.

VPN for Windows (Med School Campus)

VPN for Mac (Med School Campus)

VPN for Danforth

CFU VPN for Windows

CFU VPN for Mac

Remote Desktop (Windows to Windows)

Remote Desktop (Mac to Windows)

ITC Remote Desktop (for Orthopedics, Surgery, Ob/Gyn, SCC, WUCA)

For Mac to Mac Remote Desktop, enter a service request in ServiceNow.