WashU IT is implementing a three (3) question post phone call survey when you reach out to the Service Desk for support. The three questions will be: We will analyze your feedback to identify patterns, which will direct our training and resources, in order to enhance the level of service we are able to provide. […]
Category: ServiceNow
WashU IT Launches Live Chat for Enhanced Support
On November 18, WashU IT successfully introduced live chat support for the entire university community through the WashU Service Desk Portal. The new feature provides the university community with a flexible and convenient way to seek assistance, complementing the existing options of email, phone and self-service. The solution also streamlines how WashU IT teams interact with […]
WashU IT Kicks Off ServiceNow Teams Integration Project Implementation
WashU IT has officially kicked off the ServiceNow Teams Integration project implementation, with a go-live scheduled for November. This project aims to enhance IT communication and support by connecting Microsoft Teams and Microsoft 365 with ServiceNow. As part of this integration, a new chat feature will be added to the ServiceNow portal, enabling real-time communication […]
Welcome to WashU’s New Self-Service Portal
WashU launched a new self-service portal on July 29 to submit service requests for your IT, Central HR (Operations, Benefits, Leaves, and Employee Engagement), Central Financial Operations, and Workday issues and needs. The new portal is part of an upgrade and expansion of ServiceNow, the university’s current service management system. Here are some handy tips to […]
Preview: Features and Functionality of the New WashU Support Port Launching in July 2024
WashU is introducing a new support portal launching in July 2024 that will add additional functionality and features to our current WashU support portal. Here are four key things you need to know: The new WashU support portal offers a central point to connect you with the right people quickly across central HR, FIN, IT, […]
Planview ServiceNow Request Form
WashU IT is pleased to introduce the Planview Administrative Requests ServiceNow request form for Planview related issues, requests, and questions. Simply select the Type of request from the drop down menu and enter the details in the Please describe your request field. Exception: New License Requests Have Questions? Submit a Planview Administrative Request or visit the Planview resources webpage.
Empower Your ServiceNow Next Experience Journey: Dive into Hands-on Training!
Thank you for joining the ServiceNow Next Experience Demo and congratulations on leveling up your skills! The next step is even more fun: we’re hosting 90-minute interactive sessions for all ITIL users who want to dive into the platform and exercise what they’ve learned before the go-live. This is a great opportunity for you to […]
OCIO ImpacT Spotlight: New video highlights IT ImpacT efforts
WashU IT’s Strategic Plan, ImpacT, aims to enhance decision-making by leveraging data through literacy, analytics, quality, and accessibility. Over four years, we’ll advance technology to boost WashU’s competitive edge and transform how we teach, learn, and innovate. Russell Sharp and Amy Walter from the Office of the Chief Information Officer present “Innovate & Secure: The […]
ImpacT in-person event draws nearly 300 to Holmes Lounge
Nearly 300 people attended a recently held in-person awareness event in Holmes Lounge on the Danforth campus highlighting ImpacT projects and programs. A photo gallery showcasing the excitement is available for viewing below. The event was a vibrant manifestation of our commitment to placing our faculty, staff, and students at the forefront of all our […]
June 29: Field Added to ServiceNow (wustl.service-now.com) for Preferred Method of Contact for Follow-Up Questions
To further provide accessible IT support for the WashU community, WashU IT will be adding an option for users to indicate phone or email as their preferred method of contact for follow-up questions should they arise from IT support staff. Read below to see what you can expect from the perspectives of the customer and […]