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ServiceNow offers ITIL Fulfillers the option to stay informed of incidents while on the go

As an ITIL Fulfiller, you can choose to set your user preferences to receive SMS notifications at a chosen phone number when incidents are assigned to you or your workgroup. To begin receiving SMS notifications, add and enable a mobile phone as a delivery channel using the instructions below. At any time, you can disable notifications if you no longer want to receive them. 

A Knowledge Base article is also available in ServiceNow for future reference. 

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