Category: Outage and Maintenance

Washington University Information Technology will be performing maintenance on the PaperCut application, which will cause PaperCut to be intermittently unavailable between April 9th, at 7:00 pm,  and April 10th, at 1:00am. We appreciate your patience as we enhance our services.

Washington University Information Technology will be performing maintenance on the Fiber optic network cabling which services the Lofts at WashU, which will cause the WashU Network, Phones, and WiFi to be unavailable on April 5, between 7:00 a.m. and 12:00 p.m. Affected Building Addresses 6200 Enright 6255 Delmar 6263 Delmar 6300 Enright We appreciate your […]

Washington University Information Technology has detected an issue where multiple university websites are experiencing intermittent outages. We are investigating the issue and will provide updates as they become available. We appreciate your patience as we work to restore service. Visit our Status Page for the current status of WashU IT services.

March 20 from 6:30 to 7:30 p.m. In anticipation of increased usage of the VPN system to support remote workers, WashU IT will be making a configuration change to adjust the capacity of vpn.wustl.edu. Anyone connected during this change will be prompted to reconnect. Please avoid using the CFU Users VPN profile during the maintenance […]

The issue with WashU websites hosted on Microsoft servers has been resolved. All affected websites are available. WashU technical teams will continue to monitor for additional issues. If you experience issues, please email or call us. For urgent issues, please call us at (314) 933-3333. We appreciate your patience as we restored our services.

Multiple WashU websites hosted on the Microsoft Azure platform are intermittently down due to a Microsoft outage in the West Central region. We are working with Microsoft to resolve this issue and will provide updates as they become available. We appreciate your patience as we work to restore service. Websites that may be impacted: https://addm.wustl.edu https://addm-azure.wustl.edu https://alumni.wustl.edu […]

Washington University Information Technology has detected an issue where FedEx invoices are not being received in Marketplace. FedEx has escalated the issue internally and is working with the Marketplace vendor to resolve. All other Marketplace functionality is operating normally. We are monitoring the issue and will provide updates as they become available. We appreciate your […]

Washington University Information Technology will be upgrading a network device in St. Louis Children’s Hospital to improve network performance on March 17, between 4:00 and 7:00 a.m. This upgrade will cause the wired Network and Phones to be briefly unavailable, approximately 5 minutes per floor, during the maintenance window on March 17, between 4:00 and […]

Washington University Information Technology and Facilities will perform maintenance at the West Campus Data Center on both the Air Conditioning and the Uninterruptible Power Supply (UPS) on Saturday, March 14, between 7:00 a.m. and 1:00 p.m. There is no anticipated service interruption associated with these maintenance activities. Maintenance Being Performed Air Conditioning (AC) Uninterruptible Power […]

Washington University Information Technology has detected an issue affecting an individual’s ability to log into Outlook and other Office 365 services. This issue is not limited to Washington University, it is affecting all Office 365 customers. We have been notified that Microsoft is aware of the issue and are investigating. This login error is intermittent, […]