Recently, inquiries have been made regarding students’ access to their WUSTL Zoom account after graduation. WashU’s contract with Zoom is specifically for current students, faculty, and staff. This means that once a student is no longer active at WashU through graduation, transfer, etc., access to their WUSTL Zoom account will end. Students who are no […]
Category: News & Events
June 30: Qualtrics is Retiring Classic Reports
What does this mean for you? Any Classic Reports not downloaded by June 30th will be deleted from Qualtrics and cannot be recovered Any reports you have already created in Classic Reports must be downloaded to a PDF document and rebuilt in Advanced Reports if you choose. Advanced Reports is now the default Qualtrics reports […]
ServiceNow Project – New Launch Date: June 1, 2020
We are pleased to announce the new ServiceNow platform will launch on June 1, 2020. If the university were to resume normal operations at that time, we have a contingency plan to postpone the launch by two weeks to allow for staff and support teams to return to the office. We have two upcoming Q&A […]
Zoom Meeting Security
Please visit our Zoom Meeting Best Practices guide to ensure the privacy and security of your Zoom meetings. Using meeting passwords, keeping Zoom meeting links private (do not post them to a public website or social media), setting screen sharing to ‘Host-Only’, and more are covered in the Best Practices guide.
March 19: WUSM Tips for Relocating Desktop Computers
Please note this is an update to the communication provided on 03/18/2020. During this time we are not able to offer assistance carrying desktop computers to vehicles. Please only contact the help desk if you require assistance over the phone to disconnect your computer. Departments may have instructed many of you to relocate your university […]
March 17: UPDATED WUSM Remote Access – End User Acceptable Use & Guidelines
As the WUSM community works through the current COVID-19 situation it is critical that the WUSM team continue to be as productive as possible. With that in mind the WUSM IT Support Services team wants to ensure everyone is familiar with their individual methods for working remotely. The following policies and expectations have been consolidated […]
March 17: Telecommuting Resources
As we prepare for remote operations, a webpage has been created containing technology resources and guidance to help ensure faculty and staff can perform essential functions while working remotely. Telecommuting During COVID-19 Guidance This webpage, and those linked to from it, will consistently be updated over the next few days to provide additional resources and […]
March 13 Update: Postponed Launch of the New ServiceNow
To avoid further distraction while the university prepares on account of the coronavirus (COVID-19), we are postponing the launch of the new ServiceNow (WashU IT self-service portal) until further notice. For information about the ServiceNow Project, go to the ServiceNow Project page. Have questions? Email the ServiceNow Project Team.
March 9: Windows 10 Feature Update Available in Software Center
In an effort to keep computers secure in an environment with ever more sophisticated security attacks, Microsoft releases feature updates for Windows 10. These updates keep computers safe from attacks and allows users to take advantage of new features and functionality. Windows 10 Feature Update Version 1909 is now available in Software Center for you […]
ServiceNow Change (WashU IT self-service portal)
March 17, 2020 Update: To avoid further distraction while the university prepares on account of the coronavirus (COVID-19), we are postponing the launch of the new ServiceNow (WashU IT self-service portal) until further notice. To help improve customer service, WashU IT is launching a new version of ServiceNow for IT support on March 30, 2020. […]