As an ITIL Fulfiller, you can choose to set your user preferences to receive SMS notifications at a chosen phone number when incidents are assigned to you or your workgroup. To begin receiving SMS notifications, add and enable a mobile phone as a delivery channel using the instructions below. At any time, you can disable […]
Category: IT Staff News
Information Security policy library update
The Office of Information Security (OIS) recently completed a major revision and expansion of the OIS policy and standards library. The goal of the project is to foster a strong security culture at WashU through clear and comprehensive coverage of all recommendations in the National Institute of Standards and Technology (NIST) Cybersecurity Framework (CSF). All OIS […]
WashU IT Enhances Security with PatchMyPC for Third-Party Apps
To enhance our computing environment security, WashU IT has implemented a streamlined strategy for Windows software updates for third-party software. Each month, alongside Microsoft’s security updates for Windows 10 and Windows 11, WashU IT will also update other installed applications such as Chrome, Firefox, and Zoom. This method aims to reduce security vulnerabilities found in […]
Introducing WashU IT’s new navigators
In support of WashU IT’s End User Experience (EUX) initiative, the EUX Navigator Program is being launched, designed to improve collaboration with stakeholders by fostering strong relationships and a sense of community across the university. As part of this program, Dan Williams, Assistant Director of Business Alignment, and Ian Patterson and Dan Skillington, Business Alignment […]
Research Computing Update: Compute2 Cluster Advances
WashU IT Research Infrastructure Services (RIS) is actively working on the delivery, installation, and configuration of hardware from each vendor. This is crucial in ensuring the cluster infrastructure meets Compute2’s highest performance, security, and reliability standards. We anticipate that early adopters will have access to the cluster around February 2025. For questions or clarification, university researchers can contact our […]
Congratulations to WashU CIO Jessie Minton; winner of the 2024 Orbie Award in Large Enterprise Category
WashU’s Chief Information Officer and Vice Chancellor for Technology, Jessie Minton, recently was named the 2024 Orbie award winner in the Large Enterprise category by the Inspire Leadership Network. The organization, which has recognized excellence in technology leadership since 1998, honors chief information officers who drive innovation and transform their region through their demonstrated excellence. […]
WashU IT, joined by Student Sunrise and some BJC partners, to help families through United Way campaign
A total of 415 gifts were recently purchased and wrapped by WashU IT and partners as part of the annual United Way 100 Neediest Cases campaign. Those who participated in the effort also made contributions toward utility bills. WashU IT, joined by our partners on the Student Sunrise Project Team through the Office of the […]
Getting a new mobile device over the holidays? Don’t forget to register it for Duo 2FA.
For those getting a new mobile device, cellphone or tablet this holiday season remember to register it for 2-Factor Authentication (2FA) with WashU. The WashU 2FA How-To’s page offers guidance and more information. Or you can select a link below that applies to your situation: Please note, as of last fall, you can add the […]
End User Experience (EUX): Leading a Customer Support Team – 4 Strategies for Successes
Submitted by Celeste Graham Leading a customer support team requires a unique blend of empathy, communication, and strategic thinking. This role is pivotal in ensuring customer satisfaction which directly impacts the End User Experience (EUX). In this article, we will share effective strategies I have learned for leading a customer-centric team. Fostering a Collaborative Environment […]
WashU IT Launches Live Chat for Enhanced Support
On November 18, WashU IT successfully introduced live chat support for the entire university community through the WashU Service Desk Portal. The new feature provides the university community with a flexible and convenient way to seek assistance, complementing the existing options of email, phone and self-service. The solution also streamlines how WashU IT teams interact with […]