Thank you for dedicating your time to delve deeper into the WashU IT Quality Assurance (QA) Testing service here at WashU. Whether you are reading this because the headline caught your attention or if you are in pursuit of solutions for your immediate or future needs or were simply curious about our role, we hope […]
Category: IT Staff Event
Check out Gartner Office Hours and available resources
Soon you will notice a meeting invite on your outlook calendar to attend Gartner Office Hours. This is an optional meeting. You can choose to attend or not based on your interest and availability. Providing you with the meeting link will help you be aware of these office hours opportunities and the topics. Additionally, a […]
Securing Tomorrow: A Journey into Information Security Excellence
WashU IT’s Strategic Plan, ImpacT, aims to enhance decision-making by leveraging data through literacy, analytics, quality, and accessibility. Over four years, we’ll advance technology to boost WashU’s competitive edge and transform how we teach, learn, and innovate. In this ImpacT video installment, we explore the multifaceted world of cybersecurity. Chief Information Security Officer, Chris Shull […]
New Associate CISO Haverstock brings cybersecurity and tech leadership experience to WashU IT
WashU IT welcomed Todd Haverstock to the role of Associate Chief Information Security Officer in November. He brings a wealth of experience in cybersecurity, information technology, and health care that will help ensure strategic alignment. Haverstock said there are several reasons he was attracted to the role at WashU, noting, “I welcomed the opportunity to […]
Empower Your ServiceNow Next Experience Journey: Dive into Hands-on Training!
Thank you for joining the ServiceNow Next Experience Demo and congratulations on leveling up your skills! The next step is even more fun: we’re hosting 90-minute interactive sessions for all ITIL users who want to dive into the platform and exercise what they’ve learned before the go-live. This is a great opportunity for you to […]
What’s Happening in EUS: Quality Assurance (QA) introduces Jira Connection in ServiceNow
ServiceNow’s integration with Jira allows organizations to oversee both IT service management and software development workflows within a unified platform. On January 4th, the EUS Quality Assurance (QA) testing team introduced a new catalog item in ServiceNow. This catalog item is seamlessly integrated with Jira, streamlining the QA testing process. A new tab, “Jira Connection,” […]
IMPORTANT: Mandatory ServiceNow Next Experience demo sessions for WashU IT ITIL users happening today and tomorrow
Mandatory ServiceNow Next Experience demo sessions are being held now. This required training for all WashU IT ITIL users is being held ahead of a major service management platform update, which is scheduled to begin Feb. 1. The demo covers the latest features and improvements of ServiceNow, such as the new Service Operations Workspace, the […]
OCIO ImpacT Spotlight: New video highlights IT ImpacT efforts
WashU IT’s Strategic Plan, ImpacT, aims to enhance decision-making by leveraging data through literacy, analytics, quality, and accessibility. Over four years, we’ll advance technology to boost WashU’s competitive edge and transform how we teach, learn, and innovate. Russell Sharp and Amy Walter from the Office of the Chief Information Officer present “Innovate & Secure: The […]
A Glimpse into the Future: ServiceNow Next Experience Coming Soon
WashU IT is thrilled to bring you some exciting news that will take the ITIL user and business stakeholder experience with ServiceNow to new heights in February 2024. We understand the vital role that high-efficiency platforms and user-friendly interfaces play in IT daily workflows. That is why we are delighted to introduce the ServiceNow Next […]
Important update for those getting new mobile devices this holiday season
For those getting a new cellphone this holiday season, you can now include your Duo Mobile app in iCloud and Android cloud backups. This will make the transition to your new device much simpler. The Duo Mobile app settings were recently updated, allowing you to include Duo Mobile in cloud backups, streamlining the process of […]