As the weather starts to warm up, take a moment to step outside and explore a different side of WashU’s history. The “Enslavement and Its Wake” self-guided tour, part of the WashU & Slavery Project, explores the institution’s historical connections to slavery and its enduring effects. This tour allows participants to engage with the university’s […]
Category: IT Staff Event
The Capacity Management Corner: Allocations for Capacity Management
WashU IT has adopted a 32-hour resource allocation model based on vendor-recommended best practices to improve our resource planning. Our goal is to allocate or plan, on average, 32 hours per week per resource for project or service operation (i.e., service op) projects, leaving 8 hours weekly for administrative (i.e., admin) tasks. While the plan […]
Workday Annual Review self-evaluations now open, WashU IT offering office hours
Self-evaluations opened Monday for Workday Performance Management’s pilot Annual Review pilot. Employees participating in the pilot, which includes WashU IT, have until 5 p.m. CT on Friday, Feb. 21 to enter their progress on FY25 goals, measuring them against WashU’s Competencies for Success and WashU IT Competencies. Managers will have five (5) weeks to complete […]
Improving Our Customer Culture: What to expect from EUX
Over the last 90 days, the End User Experience (EUX) team has been building and developing resources and structures to better equip IT as we grow our culture of providing excellent customer service. Thank you for your enthusiasm about the launch of EUX. Here are more details about how you can engage with the EUX […]
Introducing WashU IT’s new navigators
In support of WashU IT’s End User Experience (EUX) initiative, the EUX Navigator Program is being launched, designed to improve collaboration with stakeholders by fostering strong relationships and a sense of community across the university. As part of this program, Dan Williams, Assistant Director of Business Alignment, and Ian Patterson and Dan Skillington, Business Alignment […]
WashU IT, joined by Student Sunrise and some BJC partners, to help families through United Way campaign
A total of 415 gifts were recently purchased and wrapped by WashU IT and partners as part of the annual United Way 100 Neediest Cases campaign. Those who participated in the effort also made contributions toward utility bills. WashU IT, joined by our partners on the Student Sunrise Project Team through the Office of the […]
Getting a new mobile device over the holidays? Don’t forget to register it for Duo 2FA.
For those getting a new mobile device, cellphone or tablet this holiday season remember to register it for 2-Factor Authentication (2FA) with WashU. The WashU 2FA How-To’s page offers guidance and more information. Or you can select a link below that applies to your situation: Please note, as of last fall, you can add the […]
WashU Maker Resource Fair 2025
The WashU Maker Resource Fair is an annual dynamic event designed to showcase the wealth of maker and technology resources available to the WashU community for bringing their innovative ideas to life. This fair will feature interactive demonstrations highlighting cutting-edge tools and facilities ranging from various 3D technologies and advanced software to creative workshops and collaborative spaces. Food, games, prizes, and lots […]
WashU IT Launches Live Chat for Enhanced Support
On November 18, WashU IT successfully introduced live chat support for the entire university community through the WashU Service Desk Portal. The new feature provides the university community with a flexible and convenient way to seek assistance, complementing the existing options of email, phone and self-service. The solution also streamlines how WashU IT teams interact with […]
WashU IT’s Winter Celebration highlights and United Way 100 Neediest Cases campaign and engagement activity drive update
More than 350 employees gathered last week for the annual Winter Celebration at Top Golf at Midtown. CIO Jessie Minton thanked the team for its dedication and institutional impact throughout the year. Donations were collected on-site for the annual United Way 100 Neediest Cases campaign. While the campaign is coming to a close, there are […]