ServiceNow’s integration with Jira allows organizations to oversee both IT service management and software development workflows within a unified platform. On January 4th, the EUS Quality Assurance (QA) testing team introduced a new catalog item in ServiceNow. This catalog item is seamlessly integrated with Jira, streamlining the QA testing process. A new tab, “Jira Connection,” […]
Category: IT Staff Event
IMPORTANT: Mandatory ServiceNow Next Experience demo sessions for WashU IT ITIL users happening today and tomorrow
Mandatory ServiceNow Next Experience demo sessions are being held now. This required training for all WashU IT ITIL users is being held ahead of a major service management platform update, which is scheduled to begin Feb. 1. The demo covers the latest features and improvements of ServiceNow, such as the new Service Operations Workspace, the […]
OCIO ImpacT Spotlight: New video highlights IT ImpacT efforts
WashU IT’s Strategic Plan, ImpacT, aims to enhance decision-making by leveraging data through literacy, analytics, quality, and accessibility. Over four years, we’ll advance technology to boost WashU’s competitive edge and transform how we teach, learn, and innovate. Russell Sharp and Amy Walter from the Office of the Chief Information Officer present “Innovate & Secure: The […]
A Glimpse into the Future: ServiceNow Next Experience Coming Soon
WashU IT is thrilled to bring you some exciting news that will take the ITIL user and business stakeholder experience with ServiceNow to new heights in February 2024. We understand the vital role that high-efficiency platforms and user-friendly interfaces play in IT daily workflows. That is why we are delighted to introduce the ServiceNow Next […]
Important update for those getting new mobile devices this holiday season
For those getting a new cellphone this holiday season, you can now include your Duo Mobile app in iCloud and Android cloud backups. This will make the transition to your new device much simpler. The Duo Mobile app settings were recently updated, allowing you to include Duo Mobile in cloud backups, streamlining the process of […]
Washington University ChatGPT Beta is Now Available
WashU IT and the WashU Digital Intelligence & Innovation Accelerator partnered to launch the new gpt.wustl.edu, a secure WashU ChatGPT Beta sandbox that allows the use of sensitive data and intellectual property, including information protected under HIPAA and FERPA. The tool is accessible to anyone with a Washington University affiliation through a WUSTL Key login and addresses the immediate […]
WashU IT teams and area nonprofits celebrated another successful Thinksgiving event hosted by Filament
WashU IT teams celebrated another successful Thinksgiving event with area nonprofits and other businesses and organizations, hosted by Filament. Filament is a company that designs and organizes meetings and other types of forums for area corporations and organizations. Four teams with representatives from across WashU IT and Workday Support helped area nonprofit organizations design solutions. […]
The power of gratitude and making lives better: Sarah Grantham introduces the 100 Neediest Cases campaign
The theme of November is ‘Gratitude: Making Lives Better.’ Practicing gratitude is fairly simple, really. Look for the good things that surround you and take note. The opportunity to give to the 100 Neediest Cases is here. I invite you to learn more about the families who will be helped through your generosity this year. […]
Gartner Office Hours and generative AI discussion kickoff this Friday.
You are encouraged to attend a special kickoff event from 2:00-2:45 p.m. Friday, Nov. 17, to learn about Washington University’s Gartner account and how you can leverage resources to make informed decisions about your work. Hosted by Justin Harris, Senior Account Executive from Gartner, the topic of the first office hours session is Overview and Generative […]
ImpacT in-person event draws nearly 300 to Holmes Lounge
Nearly 300 people attended a recently held in-person awareness event in Holmes Lounge on the Danforth campus highlighting ImpacT projects and programs. A photo gallery showcasing the excitement is available for viewing below. The event was a vibrant manifestation of our commitment to placing our faculty, staff, and students at the forefront of all our […]