As technology advances, older computer models are no longer produced and replaced by newer models featuring new technology. There is a need for End User Services, specifically The WashU IT Depot, to update the computers and docks it offers based on the new models offered by Dell and Apple. Before the Depot adds the new […]
Category: End User Services
Training Available: Achieving Service Excellence – The Service Level Agreement (SLA) Component
In support of our promise of service excellence to our customers, WashU IT End User Services (EUS) has launched Achieving Service Excellence – The SLA Component web-based training in Learn@Work. The training is required annually of EUS staff; however, staff with WUSM ITSS and other WashU IT groups are welcome to complete the training. WUIT – […]
Shared Infrastructure Accomplishments – August 2022
Submitted by David Sterling Team Accomplishment Impact SIEE WordPress migration to cloud preparations are underway including substantive discussions among MarComm & MedPA and Pantheon The project is now underway and will allow Marcomm & MedPA to move WordPress sites to cloud provider SIEE Completed rollout of preferred last name automatic use as last name field […]
What’s Happening in EUS: Patricia Haftarczyk retires with 30 years of service to WashU
Submitted by Brian Schuler The date is August 1, 1991, and it’s another hot summer day in St. Louis. In last night’s game, the Cardinals emerged from their early season slump by defeating the Pirates, 6-3. The Cardinals won the opening game of a four game series in Busch Stadium with The Wizard and The […]
Data Management announces WebFOCUS Retirement
The university’s WebFocus reporting servers will be taken offline on November 15, 2022. If you need to preserve your Legacy WebFocus reports, we encourage you to save them as PDFs and/or Excel files. To learn more about Data Warehouse training and reporting services, please visit the Cognos Reporting page. Additional Information: As of July 2021, HRMS […]
What’s happening in EUS: A New Beginning for the WashU IT Service Desk
Submitted by Lisa Jordan The WashU IT Service Desk has some exciting news to share! We have added some new leadership and new roles to our organization. We are excited to start a new hybrid work model Organizational Changes: Operations Supervisors: The Service Desk now has two supervisors who will be over-seeing the day-to-day work […]
What’s happening in EUS: Journey through the WashU IT Quality Assurance (QA) Lab
As soon as you walk through the front door at 4480 Clayton, you are in a spacious, bright corridor diffused with light from the skylight above. Follow the corridor of the original section of the building to the newer section, and then keep going almost to the back of the building. Here, you will find […]
Meet Your EUS Team: Michelle Stirnemann, Director – EUS – Service Desk & Access Management
We are pleased to welcome Michelle Stirnemann to the Washington University IT team as our newest EUS Director. In addition to 20+ years of IT experience, Michelle brings a decade of leadership experience to WashU IT. Beginning her IT career at a help desk, she moved through the ranks to Lead Help Desk, Tier II, […]
What’s Happening in EUS- A Walk Through the EUS QA Test Process
Submitted by Diane Gentile The Quality Assurance (QA) team in End User Services recently completed testing an updated Task Sequence (2.0) for imaging. Task Sequence 2.0 will be used by the Depot and Deskside support techs. The QA team tests most technologies that are developed by Desktop Engineering, and over the years, we have become […]