Teams from WashU will again come to the table with ideas to tackle challenges during an annual Thinksgiving event hosted by Filament. The event allows partnering organizations such as WashU to assist area nonprofits as they seek solutions for complex problems. Filament is a company that designs and organizes meetings, including workshops, creative training sessions, […]
Category: End User Services
What’s Happening in EUS: The Customer Relationship Management (CRM) team would like to partner with you!
The WashU IT Customer Relationship Management team serves as an advocate for the customer to ensure their needs are conveyed and met. This requires internal coordination. CRM is actively seeking collaboration opportunities and partnerships, directly aligning and supporting our ImpacT guiding principle. We have enjoyed valuable collaborations with Enterprise Applications (EA), Enterprise Engineering (EE), Information […]
Follow and share WashU IT on LinkedIn
Last month, WashU IT joined LinkedIn and we are encouraged by the support we have received. We are excited to share stories about our amazing IT professionals, as well as news concerning open positions, and so much more. We invite you to “follow” us and spread the word with your network. Through this new platform, […]
Software Licensing transitions to End User Services in July 2023
As of Monday, July 3rd, the Software Licensing team, formerly under WashU IT Admin, has transitioned to the WashU IT Depot. This transition aims to enhance the efficiency and effectiveness of our services while better aligning our teams with the evolving needs of our organization. The Software Licensing team has been an integral part of […]
Multiple Winners Identified in InfoSec Roadmap Project Naming
The Information Security Roadmap Team and I would like to thank everyone for their patience as we figured out a solution to the tie that resulted from our Information Security 5-Year Roadmap naming contest. As stated previously in Tuesday Tech, your suggestions were incredible. We appreciate the input that was put forth toward this effort. […]
June 12: PaperCut Mobility Printing Now Available
Washington University in St. Louis uses a print management system called PaperCut to allow students to print from their own laptops to locations across campus. PaperCut Mobility Printing simplifies printing from bring your own device (BYOD) and other end-user managed devices, including smartphones, tablets, laptops. WashU users can easily find and set up printers independently, […]
Fuertes Named Executive Director for IT Digital Transformation
Digital Strategy and Optimized Execution Plan among Top PrioritiesMichelle Fuertes has been named Washington University in St. Louis’ first executive director for Information Technology Digital Transformation (IT-DT). Fuertes’ position dually reports to Chief Technology Officer Greg Hart and professor, and founding Director of the Institute for Informatics (I2), Dr. Philip Payne. Fuertes began her role […]
Splunk and CrowdStrike Server Installation Initiative
A campus wide initiative is underway to improve computer security, namely by installing the Splunk Forwarder and CrowdStrike on all servers by the end of June, as required by InfoSec Policy. The Splunk Forwarder is used to gather real-time log data from servers into a searchable repository. This log data can then be used to […]
Box and DocuSign integrate to streamline work at WashU
The Box DocuSign integration is a powerful tool that benefits our team in various ways. This integration allows users to securely and efficiently sign, send, and manage important documents directly from the Box platform. One of the primary benefits of the Box DocuSign integration is its convenience. It eliminates the need for physical document delivery […]
Addressing Meeting Overload: What You Can Do
Submitted by Jennie Franke I’ve been having various conversations (on and off-line) with coworkers, colleagues, friends, and family about meeting overload. It’s in the media because it’s a challenge that a lot of us are having. I wanted to have a pointed discussion with the EA Management team to ensure we were aligned (more or […]