Category: WashU News

FY25 Goals update, employee news, and more at August IT All Hands 

An overview of WashU IT’s FY25 Goals, an introduction to new employees and contractors, recognition of work anniversaries and retirements, and some special stories that will connect us to our mission are on tap for the August IT All Hands meeting set for Wednesday, Aug. 28th.  While FY25 goals have been broadly shared within WashU […]

WashU IT Research Infrastructure Services Launches Storage2: Enhanced Performance and Reliability for University Researchers

WashU IT Research Infrastructure Services (RIS) is excited to announce that the new Qumulo storage solution will be released for general use as part of the RIS Data Storage Platform. Storage2 will deliver twice the performance, simplify operations, and offer robust offsite backups and disaster recovery capabilities. New allocations and condos will be available, as the transition from […]

Welcome to WashU’s New Self-Service Portal  

WashU launched a new self-service portal on July 29 to submit service requests for your IT, Central HR (Operations, Benefits, Leaves, and Employee Engagement), Central Financial Operations, and Workday issues and needs. The new portal is part of an upgrade and expansion of ServiceNow, the university’s current service management system. Here are some handy tips to […]

Meet the Tech Den’s Service Desk Team: Steve, Samantha, Rachel, Benny, and Delali 

Tech Den’s Service Desk Team is the backbone of student tech support at WashU, ensuring the graduate/professional and non-residential students get the help they need. Meet the dedicated professional team consisting of full-time and student employees: Samantha, Steve, Rachel, Benny, and Delali.  At the heart of Tech Den’s success is a team dedicated to ensuring […]

WashU IT enhances customer experience with new phone system implementation

On August 1, WashU IT successfully implemented a new phone system that enhances the customer experience for both the Network Operations Command Center (314-935-7048) and the Service Desk (314-933-3333). For the Network Operations Command Center, callers now encounter new call selection options with the added ability to speak their selections.: 1 – Major Incident 2 […]

ImpacT Spotlight: Learn about the recent WashU IT and BJC joint CrowdStrike response

When cybersecurity vendor CrowdStrike deployed a flawed software update in the early morning hours of July 19, WashU IT’s internal processes led to early detection. Quick action initiated via Teams and our distributed IT partners minimized the campus wide impact.  Members of our IT teams then worked side-by-side with BJC IT teams to implement mitigation […]

Welcome Back from STS and Tech Den

Welcome back, WashU Bears! Student Technology Services (STS) and Tech Den are thrilled to have everyone on campus for another exciting year of learning and growth. We are here to ensure that all your technology needs are met, from maintaining smooth network connectivity and fulfilling your 3D printing requests to assisting with any WashU IT […]

Message from the CIO: Thank you for your quick, coordinated CrowdStrike response 

Last week, a global technology outage created widespread issues with airlines, financial industries, hospitals, and others. I want to take this opportunity to thank all of you in WashU IT and our distributed IT partners for your quick, coordinated response in implementing mitigation measures.  Neither WashU, nor our BJC partners, were immune from this outage, […]

Employee learning management system (LMS) to transition to Workday Learning

Recently, WashU leadership approved a full transition to Workday Learning, leveraging existing technology that can assign, access and track training, by June 2026. Currently, WashU uses Learn@Work as the primary learning management system. Over the next 2 years, content will be transferred in phases to Workday Learning. This new LMS will improve the employee experience […]