WashU IT is implementing a three (3) question post phone call survey when you reach out to the Service Desk for support. The three questions will be: We will analyze your feedback to identify patterns, which will direct our training and resources, in order to enhance the level of service we are able to provide. […]
Category: Announcements
WashU Maker Resource Fair 2025
The WashU Maker Resource Fair is an annual dynamic event designed to showcase the wealth of maker and technology resources available to the WashU community for bringing their innovative ideas to life. This fair will feature interactive demonstrations highlighting cutting-edge tools and facilities ranging from various 3D technologies and advanced software to creative workshops and collaborative spaces. Food, games, prizes, and lots […]
Check out these travel safety tips for the holiday season
As the holiday travel season gets underway, it’s important to stay mindful of your personal and WashU-related information security. The Office of Information Security is here to help you prepare and protect your data while on the go. Traveling can pose unique security risks, but with a little advanced planning, you can minimize them. If […]
End User Experience (EUX): Leading a Customer Support Team – 4 Strategies for Successes
Submitted by Celeste Graham Leading a customer support team requires a unique blend of empathy, communication, and strategic thinking. This role is pivotal in ensuring customer satisfaction which directly impacts the End User Experience (EUX). In this article, we will share effective strategies I have learned for leading a customer-centric team. Fostering a Collaborative Environment […]
HIPAA, Epic, acronyms, and more; making communications clear
It’s not HIPPA (like a hippo), it’s HIPAA, which stands for the Health Insurance Portability and Accountability Act of 1996. Epic isn’t an acronym, and it’s not capitalized. Epic1 refers to our WashU and BJC team that supports the Epic application. EDRM could be Enterprise Data Reference Model or Electronic Discovery Reference Model. PT could […]
Network Modernization, Holiday donation and engagement drive, and more were the focus of November IT All Hands
The November IT All Hands meeting took place on Wednesday, Nov. 20, from 3–4 p.m. CT, featuring updates on Network Modernization, WashU IT’s holiday donation and engagement drive, and more. An Equity, Diversity and Inclusion Spotlight kicked off the meeting, which drew a crowd of more than 430. A brief introduction was provided by Chief […]
WashU IT Launches Live Chat for Enhanced Support
On November 18, WashU IT successfully introduced live chat support for the entire university community through the WashU Service Desk Portal. The new feature provides the university community with a flexible and convenient way to seek assistance, complementing the existing options of email, phone and self-service. The solution also streamlines how WashU IT teams interact with […]
The Capacity Management Corner: Multiplier and Allocation Changes Implemented
We are happy to share that the first step in improving the use of Planview for capacity planning in WashU IT is complete. The capacity multiplier value, which allows Planview to calculate the resource’s available capacity, was successfully changed, and the corresponding allocation adjustments have been implemented. This is a key milestone in improving our […]
CIO Jessie Minton named 2024 ORBIE award winner in Large Enterprise category
Jessie Minton, Washington University in St. Louis’s Chief Information Officer and Vice Chancellor for Technology, was named the 2024 Orbie award winner in the Large Enterprise category by the Inspire Leadership Network on December 5. The awards are given annually through Inspire in 25 chapters represented in 30 markets across the country. They recognize outstanding […]
WashU IT’s Winter Celebration highlights and United Way 100 Neediest Cases campaign and engagement activity drive update
More than 350 employees gathered last week for the annual Winter Celebration at Top Golf at Midtown. CIO Jessie Minton thanked the team for its dedication and institutional impact throughout the year. Donations were collected on-site for the annual United Way 100 Neediest Cases campaign. While the campaign is coming to a close, there are […]