Extended Help Desk Hours WashU IT Support has further extended hours of service: Monday – Friday (ongoing): 7:00am – 7:30pm Saturday, March 28: 9:00am – 3:00pm If you need assistance please call 314-933-3333 or you can email ithelp@wustl.edu Telecommuting Resource A webpage has been created containing technology resources and guidance for working remotely. Telecommuting During COVID-19 Guidance Zoom Training […]
Category: Alerts
Zoombombing Prevention
We are aware of reports of Zoombombing occurring at other universities and would like for you to know we are taking measures to prevent this from occurring in our environment. (Zoombombing is the name given to gate-crashing Zoom meetings or when trolls use Zoom’s screen sharing feature to interrupt and disrupt online meetings and classes […]
March 20: Service Announcement, VPN Configuration Change
March 20 from 6:30 to 7:30 p.m. In anticipation of increased usage of the VPN system to support remote workers, WashU IT will be making a configuration change to adjust the capacity of vpn.wustl.edu. Anyone connected during this change will be prompted to reconnect. Please avoid using the CFU Users VPN profile during the maintenance […]
March 15: Websites Service Restore
The issue with WashU websites hosted on Microsoft servers has been resolved. All affected websites are available. WashU technical teams will continue to monitor for additional issues. If you experience issues, please email or call us. For urgent issues, please call us at (314) 933-3333. We appreciate your patience as we restored our services.
March 15: Websites Outage Detected
Multiple WashU websites hosted on the Microsoft Azure platform are intermittently down due to a Microsoft outage in the West Central region. We are working with Microsoft to resolve this issue and will provide updates as they become available. We appreciate your patience as we work to restore service. Websites that may be impacted: https://addm.wustl.edu https://addm-azure.wustl.edu https://alumni.wustl.edu […]
March 12: Service Degradation – FedEx Invoicing in Marketplace
Washington University Information Technology has detected an issue where FedEx invoices are not being received in Marketplace. FedEx has escalated the issue internally and is working with the Marketplace vendor to resolve. All other Marketplace functionality is operating normally. We are monitoring the issue and will provide updates as they become available. We appreciate your […]
March 17: Network Upgrades in St. Louis Children’s Hospital
Washington University Information Technology will be upgrading a network device in St. Louis Children’s Hospital to improve network performance on March 17, between 4:00 and 7:00 a.m. This upgrade will cause the wired Network and Phones to be briefly unavailable, approximately 5 minutes per floor, during the maintenance window on March 17, between 4:00 and […]
March 14: West Campus Data Center Air Conditioning & UPS Maint
Washington University Information Technology and Facilities will perform maintenance at the West Campus Data Center on both the Air Conditioning and the Uninterruptible Power Supply (UPS) on Saturday, March 14, between 7:00 a.m. and 1:00 p.m. There is no anticipated service interruption associated with these maintenance activities. Maintenance Being Performed Air Conditioning (AC) Uninterruptible Power […]
Outlook and Office 365 Intermittent Login Outages – Mar. 6
Washington University Information Technology has detected an issue affecting an individual’s ability to log into Outlook and other Office 365 services. This issue is not limited to Washington University, it is affecting all Office 365 customers. We have been notified that Microsoft is aware of the issue and are investigating. This login error is intermittent, […]
March 12: 4444 Forest Park Network Device Maintenance
Washington University Information Technology will be performing maintenance on a network device supporting a 5th floor telecom room at 4444 Forest Park on March 12 from 5:30 to 6:00 a.m. A limited number of users will experience a network service interruption at this time, and there is a slight possibility that the 5th floor Network, Wireless, […]