Washington University Information Technology will be performing maintenance on the Fiber optic network cabling which services the Lofts at WashU, which will cause the WashU Network, Phones, and WiFi to be unavailable on April 5, between 7:00 a.m. and 12:00 p.m. Affected Building Addresses 6200 Enright 6255 Delmar 6263 Delmar 6300 Enright We appreciate your […]
Category: Alerts
Extended Help Desk Hours – April 4
WashU IT Support has further extended hours of service: Monday – Friday (ongoing): 7:00am – 7:30pm Saturday, April 4: 9:00am – 3:00pm If you need assistance please call 314-933-3333 or you can email ithelp@wustl.edu.
Intermittent Outages Detected affecting Multiple Websites
Washington University Information Technology has detected an issue where multiple university websites are experiencing intermittent outages. We are investigating the issue and will provide updates as they become available. We appreciate your patience as we work to restore service. Visit our Status Page for the current status of WashU IT services.
Updates to Zoom Screen Sharing
As of March 26th, in response to recent incidents of Zoombombing, Zoom has updated the default screen sharing settings for education accounts to “host only”. This new setting gives hosts sole permission to share content within their meetings. However, hosts still have the ability to edit this setting and allow participants to share in meetings. […]
Extended Help Desk Hours, Telecommuting Resources, and Zoom Training
Extended Help Desk Hours WashU IT Support has further extended hours of service: Monday – Friday (ongoing): 7:00am – 7:30pm Saturday, March 28: 9:00am – 3:00pm If you need assistance please call 314-933-3333 or you can email ithelp@wustl.edu Telecommuting Resource A webpage has been created containing technology resources and guidance for working remotely. Telecommuting During COVID-19 Guidance Zoom Training […]
Zoombombing Prevention
We are aware of reports of Zoombombing occurring at other universities and would like for you to know we are taking measures to prevent this from occurring in our environment. (Zoombombing is the name given to gate-crashing Zoom meetings or when trolls use Zoom’s screen sharing feature to interrupt and disrupt online meetings and classes […]
March 20: Service Announcement, VPN Configuration Change
March 20 from 6:30 to 7:30 p.m. In anticipation of increased usage of the VPN system to support remote workers, WashU IT will be making a configuration change to adjust the capacity of vpn.wustl.edu. Anyone connected during this change will be prompted to reconnect. Please avoid using the CFU Users VPN profile during the maintenance […]
March 15: Websites Service Restore
The issue with WashU websites hosted on Microsoft servers has been resolved. All affected websites are available. WashU technical teams will continue to monitor for additional issues. If you experience issues, please email or call us. For urgent issues, please call us at (314) 933-3333. We appreciate your patience as we restored our services.
March 15: Websites Outage Detected
Multiple WashU websites hosted on the Microsoft Azure platform are intermittently down due to a Microsoft outage in the West Central region. We are working with Microsoft to resolve this issue and will provide updates as they become available. We appreciate your patience as we work to restore service. Websites that may be impacted: https://addm.wustl.edu https://addm-azure.wustl.edu https://alumni.wustl.edu […]
March 12: Service Degradation – FedEx Invoicing in Marketplace
Washington University Information Technology has detected an issue where FedEx invoices are not being received in Marketplace. FedEx has escalated the issue internally and is working with the Marketplace vendor to resolve. All other Marketplace functionality is operating normally. We are monitoring the issue and will provide updates as they become available. We appreciate your […]