OneCampus, the one.wustl.edu product vendor, will perform maintenance on one.wustl.edu between 4:00 and 5:00am, during which one.wustl.edu will be unavailable. Have Questions? Email or call us, referencing CHG0032134For urgent issues, please call us at (314) 933-3333 We appreciate your patience as we enhance our services.Visit our Status Page for the current status and planned maintenance […]
Category: Alerts
Oct. 7: Unplanned Intermittent Outage Detected – Office 365 Apps
Washington University Information Technology has detected an issue where Office365 applications, such as Outlook Email, Microsoft Teams, OneDrive, etc, are currently experiencing intermittent issues, including the inability to access multiple Office 365 applications. Microsoft is investigating the issue issue and we will provide updates as they become available. We appreciate your patience as we work to […]
Unplanned Outage: Unable to Make Outbound Calls on the Med Campus
Washington University Information Technology has detected an issue where individuals are unable to make outbound calls from desk and patient phones in Medical Campus Buildings. This outage does not appear to be limited to WashU and BJC as similar issues are presenting across multiple carriers and networks across the nation. WashU IT and BJC are […]
April 9: PaperCut Maintenance
Washington University Information Technology will be performing maintenance on the PaperCut application, which will cause PaperCut to be intermittently unavailable between April 9th, at 7:00 pm, and April 10th, at 1:00am. We appreciate your patience as we enhance our services.
April 5: Network Maintenance affecting the Lofts at WashU
Washington University Information Technology will be performing maintenance on the Fiber optic network cabling which services the Lofts at WashU, which will cause the WashU Network, Phones, and WiFi to be unavailable on April 5, between 7:00 a.m. and 12:00 p.m. Affected Building Addresses 6200 Enright 6255 Delmar 6263 Delmar 6300 Enright We appreciate your […]
Extended Help Desk Hours – April 4
WashU IT Support has further extended hours of service: Monday – Friday (ongoing): 7:00am – 7:30pm Saturday, April 4: 9:00am – 3:00pm If you need assistance please call 314-933-3333 or you can email ithelp@wustl.edu.
Intermittent Outages Detected affecting Multiple Websites
Washington University Information Technology has detected an issue where multiple university websites are experiencing intermittent outages. We are investigating the issue and will provide updates as they become available. We appreciate your patience as we work to restore service. Visit our Status Page for the current status of WashU IT services.
Updates to Zoom Screen Sharing
As of March 26th, in response to recent incidents of Zoombombing, Zoom has updated the default screen sharing settings for education accounts to “host only”. This new setting gives hosts sole permission to share content within their meetings. However, hosts still have the ability to edit this setting and allow participants to share in meetings. […]
Extended Help Desk Hours, Telecommuting Resources, and Zoom Training
Extended Help Desk Hours WashU IT Support has further extended hours of service: Monday – Friday (ongoing): 7:00am – 7:30pm Saturday, March 28: 9:00am – 3:00pm If you need assistance please call 314-933-3333 or you can email ithelp@wustl.edu Telecommuting Resource A webpage has been created containing technology resources and guidance for working remotely. Telecommuting During COVID-19 Guidance Zoom Training […]
Zoombombing Prevention
We are aware of reports of Zoombombing occurring at other universities and would like for you to know we are taking measures to prevent this from occurring in our environment. (Zoombombing is the name given to gate-crashing Zoom meetings or when trolls use Zoom’s screen sharing feature to interrupt and disrupt online meetings and classes […]