On August 1, WashU IT successfully implemented a new phone system that enhances the customer experience for both the Network Operations Command Center (314-935-7048) and the Service Desk (314-933-3333). For the Network Operations Command Center, callers now encounter new call selection options with the added ability to speak their selections.: 1 – Major Incident 2 […]
Author: Tahnee
WashU IT OCM team engages in accessibility training for enhanced skills and greater inclusivity
The IT Organizational Change Management (OCM) team has embarked on a journey to deepen their knowledge and professional skills in accessibility, defined as the design of products, devices, services, or environments for people with disabilities. The initiative aligns with the WashU IT Customer Experience Plan, which aims “to make our customers feel confident, valued, and […]
ONE.WUSTL Has New User Interface
WashU IT has launched a new user interface for the ONE.WUSTL single-sign-on portal. With more than 250 tasks available, the portal gives the WashU community a quick and easy shortcut to services and systems such as WebSTAC, Canvas, Workday, Box, Outlook, and more from a single source, eliminating the time spent searching through browser bookmarks or attempting to […]
July 1: Dell Warranty Change for Laptops
Washington University Information Technology is pleased to communicate that, starting on July 1, 2022, all new laptops processed through the WashU IT Depot will automatically come with the Dell ProSupport Plus warranty. The new ProSupport Plus warranty will replace the standard warranty pack provided by Dell and will include accidental coverage for drops, spills, and […]