Submitted by Ann Hogan
Ten-digit local dialing will soon be required for all calls in the 314 area code. The Danforth campus phone system already supports ten-digit local dialing. Five-digit dialing will remain in effect for internal calls on the Danforth campus phone system.
The Federal Communications Commission has approved using 988 as the three-digit abbreviated dialing code for the National Suicide Prevention and Mental Health Crises Hotline (currently 1-800-273-8255/TALK), starting July 16, 2022. As part of the designation of 988 as the three-digit abbreviated dialing code, 10-digit local dialing has gone into effect for the 314 area code.
Upcoming Change FAQs
| Will five-digit dialing for 935 and 933 numbers work? | Yes, five-digit dialing for 935 and 933 numbers will remain in effect. |
| When will 10-digit local dialing become mandatory? | On October 24, 2021, local calls which do not include the 314 area code will not be delivered. Instead you will receive a “This call cannot be completed as dialed” recording and you will need to hang up and redial your call using the full 10 digits. |
| When can I begin dialing “988” to reach the National Suicide Prevention Lifeline? | Beginning July 16, 2022, dialing “988” will route your call to the National Suicide Prevention Lifeline. Customers must continue to dial 1-800-273-8255 (TALK) to reach the Lifeline until July 16, 2022. |
| What do I need to do now? | Updating your Call Forwarding, Speed Dials or Simultaneous Ring settings (see attached) to include the 314 area code will help ensure your calls continue to work after 10-digit dialing is implemented. |
National Suicide Prevention Lifeline
If you or someone you know is in crisis, call the National Suicide Prevention Lifeline at 800-273-8255 or text HOME to 741741 to reach a trained counselor at the Crisis Text Line. You can also visit [speakingofsuicide.com/resources]speakingofsuicide.com/resources for a list of additional support networks.
For Danforth Campus Telecom service issues, please call us at (314) 935-5005.