IT Staff News

ITIL V4 Foundation Training

As a reminder, WashU IT staff will complete ITIL V4 Foundation training to improve our service delivery.

Contractors/Student Workers

Contractors and student workers should watch the 40-minute LinkedIn Learning ITIL Foundation 4 First Look video.


Employees are required to complete a 2-day ITIL v4 Foundation training course. The WashU IT-funded certification exam is optional unless required by your resource manager. (Contractors and student workers are not eligible for the WashU IT-funded exam.)

We have two remaining training courses for 2020. If your resource manager requires you to take the exam, or if you intend to take the exam, you should enroll for one of the two remaining 2020 courses. Our exam vouchers will expire on February 24, 2021. The training provider, StormWind, is not offering the training in January 2021, and they have not released their February training schedule. As such, there may not be an additional training course before the expiration of the exam vouchers.

About the ITIL Training

The 2-day course consists of watching a live webinar provided by StormWind each day. Learners should join the webinar remotely.

Please work with your resource manager to avoid staffing deficiencies.

Registering for the ITIL Training

View the training options below and then go to the WUIT – ITIL V4 Foundation Course in Learn@Work.

In Learn@Work, select the Enroll button for the 2-day course you will attend.

Option 1:

Day 1: 10/5, 9:30 a.m. – 3:00 p.m.

Day 2: 10/6, 10:00 a.m. – 3:00 p.m.

Option 2:

Day 1: 11/16, 9:30 a.m. – 3:00 p.m.

Day 2: 11/17, 10:00 a.m. – 3:00 p.m.

Please note the following:

  • During the week before your scheduled training, you will receive an email from Stormwind with your registration and login information, and an informational email from WashU IT Training.
  • On Day 1 of your training, from 9:30 – 10:00 a.m., you will join a Teams Meeting to hear an introduction from Rick Herman. Assistance with accessing the training webinar is provided during the meeting.
  • The training sometimes goes past 3 p.m. each class day.

Taking the ITIL Exam

After you complete the training, you will receive an email from WashU IT Training with the certification exam information, including how to prepare and request an exam voucher. Optionally, you may take the exam when you feel you are prepared to pass it. The exam is not required unless your resource manager requests that you do so.

Have Questions?

Email us.