Customers can request the Document Imaging service when they have a need to replace physical paper files with an enterprise-class document imaging solution.

Washington University partners with a St. Louis based company; KnowledgeLake for its document imaging needs. With KnowledgeLake, Washington University departments and schools can store their paper or digital documents in cloud repositories and retrieve them later using metadata assigned to them either during a manual or automated process.

The Document Imaging service allows users to upload paper or digital documents to a SharePoint or Azure repository via KnowledgeLake. The document repository can then be accessed by authenticated staff or faculty. All documents have indexed data that can be searched via SharePoint for easy retrieval.

Requirements & Considerations

Users must have a computer, mobile phone or tablet with access to the internet. If a user is scanning paper documents they must be connected physically or by a network to a scanner. Additionally, users will need to have permissions to the KnowledgeLake Cloud application through their department or school.

Features & Options

Capture Services

Basic Capture

  • Scan
  • Electronic File Upload
  • Office Add-Ins
  • Email box automatic imports
  • File imports from file system
  • Line of business SQL lookups (with gateway computer)
  • Indexing
  • File conversion to Image only or Full text PDF
Machine Learning

  • AI document classification with fingerprints
  • Automatic metadata extraction
  • Table Extraction

Process Services

Robotic Process Automation (RPA)

  • Full automation for inputting data to line of business or other systems
Robotic Desktop Automation (RDA)

  • “Magic button” options for automation from your line of business or other systems. Includes ability to scan, upload or view documents from your LOB application.

  • Workflow inbox functionality
  • GUI interface for creating forms for answers
  • Routing for approvals or additional metadata based on rules
  • Integration with back-end workflow tools (i.e. Power Automate, Nintex, K2)

Content Services


  • Search templates based on metadata
  • Export functionality (with CSV for metadata)

  • Annotations
  • Document editing in viewer (add pages, remove pages, rotate pages)

  • Security on all functions and at the content type level

  • Azure blob
  • SharePoint Online

Training and How-To

 Document Imaging with KnowledgeLake – Find helpful information, guides, and frequently asked questions about KnowledgeLake.