The Client Computing & Support service provides foundational desktop management and support services for both Windows and Mac platforms. Included in this service is desk-side support and administration of the end-user computing environment.


This service will deliver an up-to-date, secure computing environment for Washington University while providing assistance to faculty and staff enabling use of the resources necessary to deliver the missions of the university.

Requirements for Use

Customer computing end-points capable of running a vendor supported version of Windows or Mac OS.

Features & Options

Independent user service tier is intended for use by some faculty and some researchers who supply, manage, and maintain their own computing environment. This service includes the following:

  • Self-Service
    • Enterprise supplied software (license restrictions may apply)
    • On-line FAQ and tutorials

Fully supported service tier is intended for use by all Clinicians, Staff, most faculty, and most researchers. It contains all of the features in the Independent User Services as well as those detailed below:

  • User direct desk-side support to rapidly resolve issues.
  • Fully-managed desktop and laptop computers including keeping them up to date and installing new software for enterprise applications and departmentally-supplied applications.
  • End user technology integration to assist departments with identifying and integrating end-user technologies.
  • Loaner equipment for travel and to support ongoing business operations.
  • Enhanced support for executives and senior faculty.
  • Computer inventory tracking and lifecycle management.

Information about computer models, hardware accessories and prices (PDF)

Service Level Expectations (SLE)

Service RequestFulfillment Target
New computer installation3 business days if ordered from in stock standard equipment
Software installation3 business days for items available in the software catalog
Hardware quotes
– In the case that a suitable device is not available from the standard configurations, WashU IT will work with the department to generate a custom quote from university approved vendors.

– All orders for equipment to be covered by this Service must be reviewed by WashU IT prior to ordering.
5 business days
Offboarding device from support (decryption)5 business days
Loaner equipment requestsSame day pickup or 2 business days for delivery

Equipment will be delivered to the customer at a prearranged time when reservation is confirmed.