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The Service Management & Support Domain Committee, working with its subcommittees, working groups, advisory groups, and other standing committees, provides strategic direction and prioritization for the following enterprise service management systems, services, and support:
- Service Delivery and Support
- Software Application Distribution
- Desktop and Mobile Device Support
- Hardware Asset Lifecycle Services
- Software Asset Management
- Printing and Related Services
- Media and AV Services (non-classroom)
- IT Communications and Documentation (e.g. Confluence, Box, and OCM services)
- Digital Accessibility
Subcommittee chair: AMY WALTER
Meeting Cadence: Bi-Monthly
Current Committee Membership
WashU ITSM Governance Subcommittee

Subcommittees provide crucial support by specializing in distinct areas and offering valuable insights and recommendations. They operate within the parent committee guidelines and oversight and enhance committee efficiency, contributing to a more informed and targeted decision-making process.
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