The Service Management and Support Domain Committee, working with its subcommittees, working groups, service advisory groups, and other standing committees, provides strategic direction and prioritization for the following enterprise service management systems, services, and support:
- Service Delivery and Support
- Software Application Distribution
- Desktop and Mobile Device Support
- Hardware Asset Lifecycle Services
- Software Asset Management
- Printing and Related Services
- Media and AV Services (non-classroom)
- IT Communications and Documentation (e.g. Confluence, Box, and OCM services)
- Digital Accessibility
Current Committee Membership
| Committee Member | Committee Role / Title |
|---|---|
| Melinda Schmidt | Committee Chair: Assistant Vice Chancellor & OCIO Chief of Staff |
| Tim Brooks | WashU IT, Executive Director, PPMO & SMO |
| Jason Burg | Associate Vice Chancellor Financial Information Systems |
| Marc Carlton | Director of Business Process Improvement |
| Mark Chapman | Chair: ITSM Governance Sub-committee, WashU IT Service Management Office |
| Pat Gray | Associate Vice Chancellor Human Resource Systems |
| Rudo Gray | Director Technology & Customer Service Operations – WUSM Admin Facilities |
| Rick Herman | WashU IT, Executive Director, End User Services |
| Ken Keller | Business or IT Director, Danforth School |
| Samantha Lacy | Business or IT Director, Danforth School |
| Beth Lee | Senior Associate Provost – Student Systems |
| Beth Mohlenbrock | Assistant Vice Chancellor for Advancement Systems |
| Eva Ostrow | Faculty Support – Danforth School |
| Ken Wamsley | Director Information Systems, Surgery – Chairman – Business Office |
| Nancy Webb | WashU IT, WUSM ITSS Senior Director |
| Rob Wild | Associate Vice Chancellor and Dean of Students |
| TBD | Business Director or IT Liaison, WUSM Pre-clinical Department |
Please note: Once we have any finalized domain strategies, roadmaps, or other documentation, we will add links to those resources.
ITSM Governance Subcommittee
Subcommittees provide crucial support by specializing in distinct areas and offering valuable insights and recommendations. They operate within the parent committee guidelines and oversight and enhance committee efficiency, contributing to a more informed and targeted decision-making process.
