IT News and Events which impact the Washington University community.
News
June 29: Field Added to ServiceNow (wustl.service-now.com) for Preferred Method of Contact for Follow-Up Questions
To further provide accessible IT support for the WashU community, WashU IT will be adding an option for users to indicate phone or email as their preferred method of contact for follow-up questions should they arise from IT support staff. Read below to see what you can expect from the perspectives of the customer and […]
June 12: PaperCut Mobility Printing Now Available
Washington University in St. Louis uses a print management system called PaperCut to allow students to print from their own laptops to locations across campus. PaperCut Mobility Printing simplifies printing from bring your own device (BYOD) and other end-user managed devices, including smartphones, tablets, laptops. WashU users can easily find and set up printers independently, […]
IT Asset Management Offers Phase 1 Hardware Go-Live Update; Training and User Acceptance Testing News
The IT Asset Management team provided a Hardware Asset Management Phase 1 Go-Live update during a Town Hall meeting May 23. Additionally, news of upcoming training and user acceptance testing was shared. Stakeholders were provided the opportunity to ask questions, present ideas, and express concerns. Check out the recording and transcripts from this recent event.
Thank You for Participating in the InfoSec 5-Year Roadmap Naming Contest
The Information Security 5-Year Roadmap naming contest has concluded, and the Information Security Roadmap Team and I would like to thank our finalists for submitting some creative and fun names. Your suggestions were incredible. The hard work that you put forth toward this initiative is obvious and appreciated. While we had such an overwhelming number of votes, […]
June 29: Indicate Your Preferred Method of Contact for IT Support Follow-Up Questions
To further provide accessible IT support for the WashU community, WashU IT will be adding an option for users to indicate phone or email as their preferred method of contact for follow-up questions should they arise from IT support staff. Read below to see what you can expect once this option is implemented on June […]
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The current status of WashU IT services and planned system/service outages and maintenance can be found at itstatus.wustl.edu.