News & Events

Michelle Stirnemann, Senior Director, End User Experience (EUX) was recently invited to join an Ivy Plus group of her peers to share insights, best practices, and new ideas that will improve the practice of experience management as it relates to IT.  As our IT teams continue focusing on providing the best customer experience to our […]

There have been many questions about Zoom’s AI Companion and the security of the transcriptions it creates, as well as the content Zoom uses to train its AI model. Check out a new knowledge base article (KBA) offering a brief overview of the AI Companion tool and WashU’s default settings.   “Zoom is always adding and […]

Recently, the Washington University ChatGPT was upgraded to use Open AI’s new GPT-4o “omni” model – one of their most advanced artificial intelligence model capable of complex problem solving.   The upgrade to GPT-4o will provide better functionality to WashU users, with text generation at double the speed and significant improvements with non-English languages. Additionally, it will offer a more seamless […]

As part of our continuous commitment to enhancing IT service management, we are excited to introduce the ITIL Problem Management practice to WashU IT. This new initiative plays a critical role in improving how we manage and resolve recurring issues, ensuring better service quality and a more seamless IT experience for our users. What is Problem Management? […]

Good news! Research Infrastructure Services (RIS) is proud to announce the latest in our Scientific Compute Operational Platform Expansion (SCOPE.) With cutting-edge hardware and software components, this expansion will significantly upgrade, update, and expand RIS’s high-performance compute platform to support the research community. Here’s what you can expect from the compute operational platform: – 5000 […]