News & Events

As the holiday travel season gets underway, it’s important to stay mindful of your personal and WashU-related information security. The Office of Information Security is here to help you prepare and protect your data while on the go.  Traveling can pose unique security risks, but with a little advanced planning, you can minimize them. If […]

Submitted by Celeste Graham Leading a customer support team requires a unique blend of empathy, communication, and strategic thinking. This role is pivotal in ensuring customer satisfaction which directly impacts the End User Experience (EUX). In this article, we will share effective strategies I have learned for leading a customer-centric team.  Fostering a Collaborative Environment […]

On November 18, WashU IT successfully introduced live chat support for the entire university community through the WashU Service Desk Portal. The new feature provides the university community with a flexible and convenient way to seek assistance, complementing the existing options of email, phone and self-service. The solution also streamlines how WashU IT teams interact with […]

Open enrollment for WashU health and insurance benefits runs through Friday, November 15. Now is the time to enroll or make changes to your current plans through Workday. Selected coverage will take effect Jan. 1, 2025.  During open enrollment, employees should review their health, vision, dental and life insurance options, verify eligibility for any dependents, […]

An innovative tool designed to enhance productivity and streamline workflows within Microsoft 365 applications, Copilot is now available at WashU.  Whether you’re trying to capture accurate meeting minutes or create an email or report, Copilot can save you time, allowing you to get more accomplished throughout the workday. Those interested in purchasing a license for […]