What if I get a new device and keep my old phone number?

  1. Visit the enrollment wizard to access the enrollment wizard.
  2. Scroll down and select manage enrollment.
  3. Choose an authentication method other than Send Me a Push
    1. Option 1:
      1. Select Call Me and then follow the instructions from the automated call.
    2. Option 2*
      1. Select Enter a Passcode.*
      2. Select Text me new codes.*
      3. Once you have received the code(s) via text, enter one of the codes into the field and select Log In.

DUO Passcode authentication, Option 2 listed here, is only applicable for individuals with an approved DUO Exception Request from the Office of Information Security. Please see Can I Still Use Passcode Authentication for more information.

  1. Select add another device and then Continue.
  2. Select your device type and then Continue.
  3. Enter your phone number.
  4. Select the checkbox next to: (XXX) XXX-XXXX This number already exists, replace it?
  5. Select Continue.
  6. Choose your device type and then Continue.
  7. The next screen will prompt you to download the Duo app to your new phone.
  • If you have not installed the app, install it on your new phone and then select I have Duo mobile installed.
  • If you have already installed the app, immediately select I have Duo mobile installed.
  • After you select I have Duo Mobile installed, you will have to activate Duo on your new phone by scanning the barcode on your computer screen.
    1. Open the Duo Mobile app on your phone.
    2. Tap the “+” button.
    3. Hold your phone up to the computer screen to scan the barcode.
    4. Once scanned, a green checkmark will appear across the barcode. Select Continue.
    5. You will be redirected back to the My Settings & Devices screen.
  • Your new mobile device connection is complete.

Return to WashU 2FA.