How does two-factor authentication (2FA) work?

Two-factor authentication commonly works by asking for something you know (your password) in combination with something you have (your mobile phone) to confirm your identity across a variety of account activities–such as accessing your accounts from new devices, verifying transactions, or recovering your accounts.

Return to WashU 2FA.

Showing: All results
Default image

Can I opt out?

No, enrollment for access to identified systems is mandatory.

Default image

Can I Still Use Passcode Authentication?

Yes. WashU 2FA passcodes are still an option for individuals with an approved DUO Exception Request from the Office of Information Security.

Default image

Can I transfer the Duo app from one device to another?

While the app transfers from device to device, the configuration of each device are specific and will need to be reactivated on new devices.

Default image

Can I use 2FA while traveling or when I have poor connection?

Yes. In the Duo mobile app, simply click the key on the upper right-hand side of the screen or…

Default image

Can I use 2FA without racking up data or messaging costs on my mobile device?

Yes. Open the Duo app on your smartphone or tablet and select the Duo key icon in the…

Default image

Can I use an international phone number?

Yes. Duo accepts international phone numbers.

Default image

Can I use multiple devices?

Yes! You can enroll your mobile phone, your landline phone, and your tablet.

Default image

Duo phone restrictions on Chinese +86 numbers

Due to recent telephony restrictions by the Chinese government, effective April 11, 2019…