Due to telephony restrictions by the Chinese government, effective April 11, 2019, Duo is no longer able to deliver Call Me authentication to individuals with +86 numbers. All other authentication methods, including Duo Push, are not affected.
Individuals with +86 phone numbers will receive an alert regarding the issue each time they access an application that displays the web-based Duo Prompt.
Please visit the Duo knowledge pages for more information.
Should you need immediate assistance, please contact the Service Desk at 314-933-3333.
Yes. WashU 2FA Call Me and Passcodes are still options for individuals with an approved DUO Exception Request from the Office of Information Security.
All University websites that ask you for a username and password should utilize WashU 2FA. If you’ve logged in somewhere that didn’t employ 2FA, please report the website to the WashU IT Service Desk for review at firstname.lastname@example.org.